Hotel Staff: Taking Bookings and Writing Confirmations

Hotel Staff: Taking Bookings and Writing Confirmations

Learning Objective

At the end of the lesson, you will be able to understand the process of taking hotel bookings and writing confirmations.

What do you already know about hotel staff taking bookings and writing confirmations?

Slide 1: Introduction

Hotel staff play a crucial role in taking bookings from guests and ensuring that their reservations are confirmed. Let's explore the steps involved in this process.

Slide 2: Types of Bookings

There are two main types of bookings: individual bookings and group bookings. Individual bookings are made by single guests, while group bookings involve multiple rooms for a specific event or occasion.

Slide 3: Booking Process

To take a booking, hotel staff need to gather relevant information from the guest, such as their name, contact details, preferred dates, and room preferences. This information is then entered into the hotel's reservation system.

Slide 4: Availability Check

After receiving the booking details, hotel staff check the availability of rooms for the requested dates. If rooms are available, the booking can proceed. If not, alternative options may be suggested.

Slide 5: Confirmation Writing

Once a booking is confirmed, hotel staff must write a confirmation email or letter to the guest. The confirmation includes details such as the reservation dates, room type, and any additional services requested by the guest.

Slide 6: Sample Confirmation

Here is an example of a confirmation email:

Dear [Guest's Name],

We are pleased to confirm your booking at [Hotel Name]. Your reservation is for [dates] in a [room type]. If you have any special requests or need further assistance, please don't hesitate to contact us.

Thank you for choosing [Hotel Name]!

Best regards,
[Staff Name]

Slide 7: Role Play Activity

In pairs or small groups, act out a scenario where one person plays the role of a hotel staff member and the other(s) play the guest(s). Practice taking bookings and writing confirmations based on the given scenario.

Slide 8: Recap and Conclusion

In this lesson, we discussed the process of taking hotel bookings and writing confirmations. Remember to gather accurate information, check availability, and write clear and professional confirmations. These skills are essential for providing excellent customer service.

Schrijf 3 dingen op die je deze les hebt geleerd.

De leerlingen voeren hier drie dingen in die ze in deze les hebben geleerd. Hiermee geven ze aan wat hun eigen leerrendement van deze les is.

Schrijf 2 dingen op waarover je meer wilt weten.

De leerlingen voeren hier twee dingen in waarover ze meer zouden willen weten. Hiermee vergroot je niet alleen betrokkenheid, maar geef je hen ook meer eigenaarschap.

Stel 1 vraag over iets dat je nog niet zo goed hebt begrepen.

De leerlingen geven hier (in vraagvorm) aan met welk onderdeel van de stof ze nog moeite. Voor de docent biedt dit niet alleen inzicht in de mate waarin de stof de leerlingen begrijpen/beheersen, maar ook een goed startpunt voor een volgende les.