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The booking office. 10.1 t/m 10.3.5
Tyra Menzing
Timo Frencken
Pepijn Egberts
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Burgerschap
MBO
Studiejaar 2
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The booking office. 10.1 t/m 10.3.5
Tyra Menzing
Timo Frencken
Pepijn Egberts
Slide 1 - Diapositive
Slide 2 - Diapositive
another name for the booking office
A
Front office
B
Department of bookings
C
reservation department
D
Reception
Slide 3 - Quiz
Combination
Marketing and sales, room reservations and and reservations department
Slide 4 - Diapositive
Banqueting
The banqueting department takes care of the venues, event hall and meeting or function rooms.
Slide 5 - Diapositive
different deparmtments in proces of reservation
Slide 6 - Carte mentale
Processing reservation
1.The reservation employee: books and confirms the reservation
2.Housekeeping ensures the room is clean
3.Front office checks the guest in
4.F&B for breakfast and restaurant
5.Concierge, front office desk for tourist information for the guest
Slide 7 - Diapositive
Processing reservation
6.Health, the guest can use the health club
7.F&B for dinner at the restaurant
8.F&B for a drink at the bar
9.Housekeeping for refilling the minibar
Slide 8 - Diapositive
What is a walk in guest
A
When a guest makes a reservation directly at the front office
B
When a guest walks in
C
When a guest comes from the room to the front office
D
When the guest has a complaint and goes to the front office
Slide 9 - Quiz
In which groups can you divide the leisure and corporate groups?
Slide 10 - Question ouverte
reservation channels
Most of the times the guest will suffice the information through what he makes a reservation.
Slide 11 - Diapositive
Most famous channels to make a reservation?
Slide 12 - Carte mentale
Deadline and warranty
A reservation can be guaranteed in several ways:
1.When a guest indicates payment will be made by debit or cash
2.Make a pre-payment (deposit)
3.Guarantee a late arrival, leave card details behind.
4.Booking made by travel agency or tour operator
Slide 13 - Diapositive
Rates and conditions
-Rack rate
-Corporate rate
-Confidential rate
-Crew rate
-Discount rate
-Complimentary rate
-House use rate
Slide 14 - Diapositive
Which is best for the guest?
A
Crew rate
B
Corporate rate
C
Best available rate
D
Confidential rate
Slide 15 - Quiz
Which is best for the company/hotel?
A
Rack rate
B
Discount rate
C
House use rate
D
Crew rate
Slide 16 - Quiz
Thanks for your attention and cooperation
Tyra
Timo
Pepijn
Slide 17 - Diapositive
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