Mastering the Booking Process: From Reservation to Confirmation

Mastering the Booking Process: From Reservation to Confirmation

Learning Objective

At the end of the lesson, you will be able to understand the steps involved in receiving a booking reservation and sending a booking confirmation.

What do you already know about the process of receiving a booking reservation and sending a booking confirmation?

Slide 1: Introduction

Importance of efficient booking management in a hotel.

Slide 2: Receiving a Booking Reservation

Methods of receiving booking reservations: phone, email, website.

Slide 3: Gathering Reservation Details

Key information to collect: guest name, check-in/out dates, room preferences, special requests.

Slide 4: Confirming Availability

Checking room availability and matching the reservation request.

Slide 5: Sending a Booking Confirmation

Preparing and sending a booking confirmation email or letter.

Slide 6: Confirmation Contents

Important elements of a booking confirmation: reservation details, payment information, cancellation policy.

Slide 7: Reviewing the Reservation

Double-checking the reservation details for accuracy and completeness.

Slide 8: Sample Confirmation Email

Show a sample booking confirmation email and explain its components.

Slide 9: Best Practices

Tips for providing exceptional customer service during the booking process.

Slide 10: Recap and Conclusion

Summarize the key points covered in the lesson and emphasize their importance.

Write down 3 things you learned in this lesson.

Have students enter three things they learned in this lesson. With this they can indicate their own learning efficiency of this lesson.

Write down 2 things you want to know more about.

Here, students enter two things they would like to know more about. This not only increases involvement, but also gives them more ownership.

Ask 1 question about something you haven't quite understood yet.

The students indicate here (in question form) with which part of the material they still have difficulty. For the teacher, this not only provides insight into the extent to which the students understand/master the material, but also a good starting point for the next lesson.