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SPEAKING SKILLS
the customer consultation
Slide 1 - Diapositive
You can find the worksheet in Teams - Lease material - Interior & Design - Y2 - Spoken Production - customer consultation
During this project you will...
Practise your English speaking skills.
present a 5 slide presentation on design rules to your peers. You will give each other feedback.
practise advising customers on their interior.
learn how to develop a professional and long-lasting relationship with a customer.
send a voicemail message to your manager about how you've handled a specific client.
This period: schedule an appointment with TRC for a practice-exam Reading & Listening!
Slide 2 - Diapositive
Cet élément n'a pas d'instructions
Have you made your appointment @TRC for your practice test Reading & Listening?
You were supposed to have taken this test before 29 March. Send the TRC a message via Teams (tegel) or walk by room 601.
Time is up!
Slide 3 - Diapositive
Cet élément n'a pas d'instructions
TODAY'S LESSON:
Getting feedback on your voicemail...
You have recorded a voicemail to your manager and
your colleague (= your teacher) left you some feedback
on that voicemail.
Together with another colleague (= a classmate) you will listen to eachother's voicemail and read through the feedback.
Was it difficult to record the voicemail? Did you enjoy it?
Slide 4 - Diapositive
Cet élément n'a pas d'instructions
Go to Teams - Opdrachten and find your feedback
Go to Teams - Opdrachten and find your recording
Anything you want to add to the feedback?
How could this voicemail message be improved?
Slide 5 - Diapositive
Cet élément n'a pas d'instructions
Evaluation:
What is most difficult about recording a voicemail?
Did you speak English during the entire lesson?
Do you feel like your speaking skills have improved during these last few lessons? Why (not)?
next up: work on CanDo Online Unit 6!
Slide 6 - Diapositive
Cet élément n'a pas d'instructions
Studiemeter: CanDo Unit 6
Slide 7 - Diapositive
Cet élément n'a pas d'instructions
This period, you need to finish: Unit 6, either on B1 or B2 level
words
expressions
grammar ('bolletjes' only)
endtest
Slide 8 - Diapositive
While preparing for the vocab test (with the vocab exercises), inform the students that they will have to finish Unit 3 in Studiemeter this period. There will be room to work on this in the coming weeks.
Studiemeter - CanDo Online - words
as usual
certain
comes naturally to me
confused
delivery
department
driver’s licence
either … or
elegance
enjoy
enter
entertaining
experience
famous
fault
favourite
fit
fresh
habits
happened
health
honest
human
illness
in front of
insurance
join
juicy
kindest
meetings
Never mind.
nurses
official
ought to
percent
qualified
shape
shift
something
sometimes
together
trust
use amazing
appear
attitude
benefit
blow
brand new
career
celebrating
charity
chasing
cycle
deserve
disabled
disgusting
doable
each
expensive
fear
fond of
got rid of
join in
law
leader
locked
loose
magician
mystery
nowhere
on the spot
partly
police officer
CanDo Online Unit 6
Slide 9 - Diapositive
In case students have trouble with the words in CanDo Online