3H Unit 4 (the Caribbean) Lesson 3 Speaking

• Engels
• Middelbare school
• havo
• Leerjaar 3

3H Unit 4 Speaking

Today's class

Goal(s)

- Expressing, dealing with and passing a complaint

- Expressing your opinion and reactions with regards to possible solutions to problems. 

Today's class

1. Expressions

2. Listening

3. Speech cards 

Complaints:
Ik wil een klacht indienen over de service.

Compaints:
Het spijt me dat ik dit moet zeggen, maar dit gerecht is vreselijk.

Reacting to complaint:
Mijn oprechte verontschuldiging, meneer.

Asking for/proposing a solution:
Hoe stelt u voor dit op te lossen?

Asking for/proposing a solution:
Ik kan ze op kosten van de zaak aanbieden.

Responding to solution:
Dank u, dat lijkt me een goede optie.

Exercise 4, Lesson 3

Fill in the missing (parts of) the sentences. 

Speaking

Prepare both roles (next slide), using the vocabulary and expressions of lesson 3. Write down notes in your notebook. 

A. - the customer

You are a - very patient and polite - guest at a restaurant and you have complaint. Decide for yourself what you are going to complain about, there are some suggestions below. 

not what your ordered - ingredient you can't or won't eat - cold 

• Draw the waiter's attention.
• Complain, using an expression. 
• Explain, again, why you do believe there is a problem. 
• Ask for a solution, using an expression.
• Thank the waiter. 

B. - the waiter

You are a waiter at a restaurant, an you are not in a good mood today. That is why you are not very cooperative. 

• Enquire after (ask for) the problem.
• Use an expression to indicate that you think the customer is the problem. Stay polite!
• Apologise, using an expression. 
• Offer a solution, using an expression. 

Speaking

Have a conversation with your classmate. One of you is the customer, the other the waiter. The customer starts. 

Homework

Exercises 2 & 3 Lesson 3, Unit 4