M2.2 Les 3

• Luchtvaartdienstverlening
• MBO
• Studiejaar 2

week 3 may 2023

Lesson program

Recap Lesson 2: Quiz

Looking back at role play 'Passenger too late at the gate

Theory: flight statuses

Listening exercise: flight announcements

Theory: on-time performance

 work under time pressure

Learning objectives card

Recap week 2

 (1/12)

On time

Gate open

Boarding

Gate closed

Gate closing

Departed

1

2

3

4

5

6

With the flight status 'on time', the inbound flight has not yet arrived at the gate (2/12)

1. true
2. false

During the 'Gate open' status, 'above the wing' activities take place to prepare the aircraft for departure. Name at least 3. (3/12)

During the 'Gate open' status, 'under the wing' activities take place to prepare the aircraft for departure. Name at least 3. (4/12)

The number of PGSAs at the gate to handle a departing flight depends on: (5/12)

1. How well the PGSAs can work together
2. The type of aircraft and the number of passengers booked
3. The number of different nationalities of passengers on board
4. How much the passengers paid for their ticket

What are the passengers who are allowed to board first called? (6/12)

1. Priority boarders
2. Urgent boarders
3. Preboarders
4. Assistance boarders

Name what happens during the status of 'Gate closing'(7/12)

The SBY on the boarding pass means that the passenger does not yet have a seat because the flight is overbooked (8/12)

1. true
2. false

What does a broadcaster call to get the last passengers on board? (9/12)

1. Final warning call
2. Final get on board call
3. Final hurry up call
4. Final boarding call

A rebate passenger can always join the flight(10/12).

1. true
2. false

Name at least 3 reasons why a passenger and his luggage are 'offloaded'(11/12).

Where should a passenger who is late at the gate for the flight report? (12/12)

1. Military police
2. travel agency
3. Transferdesk
4. Home

Gate closed 

• Gate closed;
• The PGSA brings the PIL and Loadsheet on board;
  
• After seeing the load sheet, the captain agrees to leave;
  
• The purser closes the door;
  
• The PGSA takes the bridge off the plane;
  
• The passengers left behind will be sent to the Transfer Desk for a rebooking;
  
• The PGSA is doing the final administrative work for the flight;
  
• The PGSA exits the gate and completes the flight.

De meeste maatschappijen veranderen de 'gate closing' status 10 minuten voor vertrek naar de status 'gate closed'. 

(pag. 14 modulereader)

Departed;

• 
  
  
• push back from the gate to the
•   runway;
  
  
• 
  

(pag. 15 modulereader)

Overige vluchtstatussen 

• Gate wijziging
• Geannuleerd
• Vertraagd

(blz. 15 en 16 modulereader)

Gate wijziging 

• Gate change;
  
  
• PGSA at the gate directs passengers to the correct one
  
•  gate;
  

PGSA at the gate is announcing the gate change

 to pass on.

Why is a flight cancelled?

Cancelled

Passenger is transferred by airline as early as possible

 informed;

Passenger is rebooked to the next possible flight;

Passenger receives a hotel stay at the expense of the airline if the

 alternative flight is not until the next day;

PGSA informs the passenger about the passenger's rights (= theme

 2 | irregularities).

What are the reasons why a departing flight is delayed?

Delayed

delayed

PGSA informs the passenger at the gate through a broadcaster

  to make;

PGSA is answering questions from passengers about the delay;

PGSA informs the passenger about the rights of the

 passenger (= Theme 2 | Irregularities)

Awareness reflection role play - Assignment 4: Passenger late at the gate

 next time....

Ask questions

Smile more

Speak better English

Less doubt

Empathetic

Be clearer by pointing out gate on boarding pass

flight status in airport broadcaster

What does on-time performance mean when handling a departing flight? (1/2)

1. That you as PGSA are at the gate on time
2. That the outbound flight leaves on time
3. That as a PGSA you pass on the correct local time to the passengers
4. That the passengers are at the gate on time

What is the turn around time of an aircraft? (2/2)

1. The time it takes an aircraft to turn its nose onto the runway
2. The time it takes the crew to do an inspection tour around the aircraft
3. The time it takes to prepare an aircraft for departure after arrival
4. The rotational speed of the aircraft's engines

Assignment Feedback learning objective card 1

In general: learning objectives achieved;

Go through and learn again;

Create an overview of PGSA tasks at the gate.

Role play

Fill in learning objectives card

Check for yourself by filling in the learning objectives card

 to what extent you have achieved the learning objectives of Theme 1.

These learning objectives are a good representation of what you have to do

 for the final test in week 9!

 rollenspel 

Passagier aan de verkeerde gate

Assignment

Homework lesson 4

Module reader: read pages 20 - 25 (Chapters 2.1, 2.2 and 2.3);

LVD K2: Reading page 169 chapter 7 (not commands!)

Xerte lesson 4: Irregularities and extraordinary circumstances

Hand in reflection on role play to the teacher

1 juni 2022