Lesson 1 - Departing and arriving passengers (P1 and P4)

• Luchtvaartdienstverlening
• MBO
• Studiejaar 3

Handling air passengers at Schiphol

Unit 5

Unit 5 - content

1. Departing and arriving passengers
   
   
   
   
2. Efficient passenger flow
   
   
   

• Facilities and services  (P1, P4) 
• Organisations (P2, P5) 
• Coordination (P3, P6) 

• Passenger Journey (P7)
• Congestions (P8)
• Measures to overcome congestions (P9)

Facilities and services for departing and arriving passengers at Schiphol airport

P1, P4

If you take the passenger flow at Schiphol airport as a starting point, there are 3 types of passengers. Name all three.

Which facilities and services are provided for departing passengers?

Which facilities and services are provided for passengers with final destination AMS?

Which facilities and services are provided for passengers with a transfer at AMS?

Assignment 1:
Departing and Arriving Passengers

Scenario: You work for a large ground handling company,
and have been invited by a major airline to give a presentation on how departing and arriving passenger-handling processes, facilities and services are coordinated.

Assignment 1:
Departing and Arriving Passengers

Task 1 (P1 and P4) Describe facilities and services provided for passengers departing from the airport and passengers arriving at airports.

Task 1.1 (P1) - Departing passengers

Setting: Schiphol Amsterdam Airport

Role: Passenger Ground Service Agent (PGSA)

 

Task: Make an infographic for departing passengers about essential, optional and special passenger-handling facilities and services at Schiphol Airport.

Check the task description in Its Learning for the required points (picture on this slide)

Task 1.2 (P4) - Arriving passengers

Setting: Schiphol Amsterdam Airport

Role: Passenger Ground Service Agent (PGSA)

 

Task: Make an infographic for arriving passengers about essential, optional and special passenger-handling facilities and services at Schiphol Airport.

Check the task description in Its Learning for the required points (picture on this slide)

www.schiphol.nl

Program next week 

• Continue completing assignment 1, task 1.1 (P1) and task
    1.2 (P4)
  
  
• Preparation for guest preparation KLM: Coordination of
    departing and arriving passengers