Lesson 2 - Departing and arriving passengers (P1 and P4) and preparation P3, P6

• Luchtvaartdienstverlening
• MBO
• Studiejaar 3

Handling air passengers at Schiphol

Unit 5

Program  

• Continue completing assignment 1, task 1.1 (P1) and task
    1.2 (P4)
  
  
• Preparation for guest preparation KLM: Coordination of
    departing and arriving passengers

Unit 5 - content

1. Departing and arriving passengers
   
   
   
   
2. Efficient passenger flow
   
   
   

• Facilities and services  (P1, P4) 
• Organisations (P2, P5) 
• Coordination (P3, P6) 

• Passenger Journey (P7)
• Congestions (P8)
• Measures to overcome congestions (P9)

teams.microsoft.com

Facilities and services for departing and arriving passengers at Schiphol airport

P1, P4

Assignment 1:
Departing and Arriving Passengers

Task 1 (P1 and P4) Describe facilities and services provided for passengers departing from the airport and passengers arriving at airports.

Task 1.1 (P1) - Departing passengers

Setting: Schiphol Amsterdam Airport

Role: Passenger Ground Service Agent (PGSA)

 

Task: Make an infographic for departing passengers about essential, optional and special passenger-handling facilities and services at Schiphol Airport.

Check the task description in Its Learning for the required points (picture on this slide)

Task 1.2 (P4) - Arriving passengers

Setting: Schiphol Amsterdam Airport

Role: Passenger Ground Service Agent (PGSA)

 

Task: Make an infographic for arriving passengers about essential, optional and special passenger-handling facilities and services at Schiphol Airport.

Check the task description in Its Learning for the required points (picture on this slide)

www.schiphol.nl

Preparation guest presentation

• Monday 4-th March - 15.00-16.30, lokaal GL.4.012
• About task 3: P3 and P6;
• Coordination of departing and arriving passenger handling
    processes;

• Check Linked In: who is mr. Richard Kunst?
• What does someone do in the position of DPM at KLM?
• What is his work experience?
  
  
•  Prepare in groups at least 3 questions (based on the unit content of P3
    and P6) which you can ask during the guest presentation.

Preparation for guest presentation KLM 

www.linkedin.com

Program next week: 4 march

• Guest preparation: Disruption management KLM at Schiphol - Duty Passenger Manager KLM (Mr. Kunst);
  
  
• School uniform is mandatory;
  
  
• Take your questions about P3 and P6 with you.