ROC Neuner A

Welcome to our lesson up
In this lesson up you will get exercises which you can do on your own. If you need any help you can always ask us for help!
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Slide 1: Diapositive

Cette leçon contient 19 diapositives, avec quiz interactifs, diapositives de texte et 1 vidéo.

Éléments de cette leçon

Welcome to our lesson up
In this lesson up you will get exercises which you can do on your own. If you need any help you can always ask us for help!

Slide 1 - Diapositive

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Warming up
Before you start with the exercise let's play a fun game. Try to give the right answer to these riddles without searching it on the internet
Riddle 1: What did the summer say to the spring?
Riddle 2: Why is the letter A like a flower?

Slide 2 - Diapositive

  • Noem enkele voorbeelden als: het weghalen van de trappen of een kudde schapen loslaten in de school.
Answer
Riddle 1: Help I'm going to fall
Riddle 2: A bee (b) comes after it!

Slide 3 - Diapositive

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The text
Before you start with listening to the phone call, first read the text and get familiar with the dialogue. You can find the text in your booklet.

Slide 4 - Diapositive

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The questions for the audio
Carefully read the questions before listening to the audio
• What is the citizen applying for
• What is needed to hand in for the application of the citizens driver’s license
• What was the citizen not aware of?
• When can the citizen pick up her driver’s license?
• It is Friday morning and it takes 5 business days for the driving license to be made, when should it be ready?

Slide 5 - Diapositive

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Question 1:
• What is the citizen applying for

Slide 6 - Question ouverte

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Question 2:
What is needed to hand in for the application of the citizens driver’s license

Slide 7 - Question ouverte

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Question 3:
What was the citizen not aware of?

Slide 8 - Question ouverte

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Question 4:
When can the citizen pick up her driver’s license?

Slide 9 - Question ouverte

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Question 5:
It is Friday morning and it takes 5 business days for the driving license to be made, when should it be ready?

Slide 10 - Question ouverte

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What are your thoughts about the listening exercise?
😒🙁😐🙂😃

Slide 11 - Sondage

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Exercise 2
On the next slide you will be watching a video about bad costumer service. See next slide. Watch the video carefully since there will be a question about it.

Slide 12 - Diapositive

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What is your first impression about this video

Slide 13 - Question ouverte

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Video 2
On the next slide there will be a video about behaviour you should pick up on. See next slide.

Slide 14 - Diapositive

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Slide 15 - Vidéo

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How do you help a customer with a problem?

Slide 16 - Question ouverte

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Mix and match
On the next slide there will be a mix and match exercise. The aim of this exercise is that you match the right sentences with each other to get a good sentence. 

Slide 17 - Diapositive

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Good morning 
The application for a permit 

your legal documents? 
It has been postponed for 8 weeks 
For the inconvenience  
Please contact us 
You have to apply online 
how can I help you? 
costs 129,95 euros 
Could you please hand me  
Unfortunately, your request has not gone through 
I apologise  
With further concerns and questions 
To complete the application 

Slide 18 - Question de remorquage

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Check-in:
How are you feeling at this moment?
😒🙁😐🙂😃

Slide 19 - Sondage

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