Social Responsibility - Quiz

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• MBO
• Studiejaar 2

Quiz - Social Responsibility

What kind of hotel and catering establishment is a snack bar?

1. An establishment that serves beverages
2. An establishment that provides accommodation
3. An establishment that serves food

Which P of the business formula entails having a private website with a blog?

1. The P for presentation
2. The P for product
3. The P for promotion

What is communication?

1. Interpreting & sending information
2. Receiving & interpreting information
3. Sending & receiving information

Which form of communication takes place in the following situation; A guest drums her fingers on the table.

1. Digital communication
2. Non-verbal communication
3. Verbal communication

What is the content of communication about?

1. About how it is said
2. About when it is said
3. About what is said

An employee notifies a guest that bottled beverages are not allowed to be taken outside. The guest responds; "Oh sorry, I didn't know"

1. A1 behaviour
2. A2 behaviour
3. B1 behaviour

A woman is being harassed by a guest. The guest is addressed by an employee of the hotel. The guest responds; "What nonsense! Am I not allowed to hit on a woman here?"

1. A1 behaviour
2. A2 behaviour
3. B1 behaviour

A guest notifies staff that there is a piece of plastic in his food. What type of complaint is this?

1. A justified complaint
2. An unjustified complaint
3. A subjective complaint

Which statement regarding alcoholic beverages is correct?

1. High alcoholic beverages contain at least 15% alcohol
2. High alcoholic beverages contain at least 20% alcohol
3. High alcoholic beverages contain at least 25% alcohol

Who is practising responsible alcohol consumption?

1. At a football match, Albert consumes one alcoholic beverage during half-time
2. Before going out, Berend consumes numerous alcoholic beverages in a short period of time
3. While going out, Carmen consumes one alcoholic beverage

Which of the following statements regarding the sale of alcoholic beverages in an off-licence is correct?

1. An off-licence may sell alcoholic beverages that are drunk elsewhere or on location
2. An off-licence may sell alcoholic beverages that are drunk elsewhere
3. An off-licence may sell alcoholic beverages that are drunk on location

A guest orders an alcoholic beverage. The employee is unsure whether the guest is 18 years of age or older. What should the employee do?

1. Offer the guest a non-alcoholic beverage
2. Ask the guest his age
3. Ask the guest for his ID

A guest is quickly irritated and aggressive. Which drug has the guest most likely used?

1. cocaine
2. GHB
3. ecstacy

The use of weed has which of the following effects?

1. Extreme alertness
2. Red eyes
3. Pulling muscles in the face

Which of the following is considered a soft drug?

1. Hash
2. Speed
3. GHB