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English speaking
English Speaking
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Slide 1:
Diapositive
Engels
MBO
Studiejaar 2
Cette leçon contient
10 diapositives
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quiz interactifs
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diapositives de texte
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60 min
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English Speaking
Slide 1 - Diapositive
Professional telephone calls:
Slide 2 - Diapositive
Answering the phone:
Appropriate Greeting!
Your company's name (your department)
Your name
How can you help?
Slide 3 - Diapositive
Answering the phone in a professional context. The right order.
Good afternoon,
Efteling service desk
Melanie speaking
How may I help you?
Slide 4 - Question de remorquage
When you make a call:
Appropriate greeting!
Your name
Your company's name (your department)
The reason why you are calling
What help do you need?
Slide 5 - Diapositive
"Good afternoon, beauty salon Bliss. Helen speaking, how may I help you?"
This person is:
A
Making a telephone call
B
Answering a telephone call
Slide 6 - Quiz
How to ask something politely
Useful vocabulary:
Excuse me, ...
Could I ...
Would you be so kind, ...
May I ask ...
(Do you know more examples?)
Slide 7 - Diapositive
Tips and tricks:
Don't know the right word? describe it (look it up!)
Stick to your roles
Don't be too hard on yourself
You're allowed to make mistakes
When the clock is running > Speak English!
Slide 8 - Diapositive
Time to practice: conversations exercise
Team up with a partner
Decide who is the company and who is the client
Think about what you want to say
Remember this is a professional telephone call
Play your roles. As if it were in real life
Switch roles
(You are allowed to make up your own topic and context)
Slide 9 - Diapositive
Thanks! See you next week!
Slide 10 - Diapositive
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