Gesprekken voeren A2, lesson 2- 2023

• Engels
• MBO
• Studiejaar 2

Gesprekken voeren A2, lesson 2- 2023

Welcome, class!

Today's plan. 

- Calling and answering the phone in a professional context

-  Practice exercise D

- Homework next time

When do you answer the phone in this professional context?

1. on the first ring
2. on the second ring
3. on the third ring

What do you say when you are calling someone after they pick up the phone?

1. Good morning, this is [name] speaking.
2. Good morning, you speak with [name].

Should you mention the name of the company you work for?

1. Yes
2. No

Professional telephone calls:

Answering the phone:

• Appropriate Greeting!
• Your company's name   (your department)
• Your name
• How may/can you help?

When you make a call:

• Appropriate greeting!
• Your name
• Your company's name   (your department)
• The reason why you are calling 
  
• What help do you need?

How to ask something politely

Useful vocabulary:

• Excuse me, ...
• Could I ... 
• Would you be so kind, ...
• May I ask ...

Practice

You are the reservationist of the Waterloo Manor Hotel

The telephone rings …

How would you answer this call?  

Good afternoon,

Waterloo Manor Hotel, reservations

This is ..... speaking

How may I help you?

Hoe zeg je dat je mr Steven Gallagher bent en dat je een reservering wilt maken.

Homework next time:

Study exercise D and do exercise E ; role A and B  and hand in this script via  teams/opdrachten.