W.7 October Assignment LLA Writing

• Engels
• MBO
• Studiejaar 1

LLA WRITING:

a complaint letter

= een klachtenbrief

OCTOBER ASSIGNMENT

 The LLA Writing is an individual assignment.
Partners can brainstorm
but you must come up with ideas/ write yourself.

The LLA Writing will be based on the LLA Speaking

You will use the design you made for the LLA Speaking

Let's get started!

STEP 1: complete the exercises

STEP 2: choose a piece of furniture that is dangerous and choose a safety problem

STEP 3: Start on the lay-out of the letter (addresses)
STEP 4: Write the complaint letter, use the worksheet

You will write a complaint letter to

a company that sent you an item 

that is dangerous for children...

• to order an item
  
• to receive an item
• to return an item 
  
   
• to expect
• to complain 

• daycare center
• safety hazard/ risk
• (a piece of) furniture
• a complaint

 

IMPORTANT

VOCABULARY

  = verwachten

  = klagen

  = kinderdagverblijf

  = gevaar voor veiligheid/ veiligheidsrisico

  = (meubelstuk), meubels

  = een klacht

 

= bestellen

= ontvangen

= retourneren

WARM-UP EXERCISES:

- Expectation VS Reality 

 - Fill the Gap

Expectation

Reality

VS

Sometimes you buy something online, but what you receive is different than what you had expected...

The carpet is very small. Who made the mistake (Adam or the seller) and what did they do wrong?

Last Friday, I visited your store on Main Street and ...................... a stuffed pillow shaped like an octopus. It was meant as a .................. to my niece Selma, who had just ............ 5 years old. However, when I arrived home and tried .................. it, one of the octopus' eyes fell off the pillow. The glue that was used had failed and the other eye was ........... too.

This was quite a shock to me! A small child could choke on these ............ coming loose and they could die. I therefore want to file an official ............... and I would like your store .................... any octopus pillows you have sold recently.

I will ................. the pillow I bought to your store and I would like to get a refund. 

purchased

present

to gift-wrap

loose

parts

complaint

to call back

return

turned

expensive

Select a piece of furniture
+ safety problem

- Order 2GoHome

You have bought a piece of furniture online from 2GOHome, specifically for your daycare design.

But when it arrived,
you were very disappointed...

When the piece of furniture arrived, you noticed that it was dangerous for children!

Choose one of the safety problems from the next slide.

electrical wires are exposed

risk of climbing/ falling down

possible to get stuck

sharp corners

glass can break easily

possible to get stuck

dangerous

toxic material

hurt fingers

danger of chocking

Reality

Pick a piece of furniture from your daycare design.

Choose a safety problem from
the last slide.

Explain why it is dangerous and how it could hurt the children.

Offer a solution.

Expectation

Describe what you expected to receive.

closet, table, chair, lamp, rug, etc..

• You are going to write a letter to 2GoHome to complain about the piece of furniture because it is dangerous!

• Choose a safety problem. You can use your imagination for the details. 
   
• Follow the example letter. Save your letter as a PDF and hand in via Teams - Opdrachten.

ASSIGNMENT:
Complaint Letter 

Start writing the letter

Layout

Use example letter/ worksheet

……………………………….  (your name)

……………………………….  (your street)

…………………………….…  (postal code + city)

The Netherlands

2GoHome

832 Willtshire Drive

Liverpool

United Kingdom

6GT RR4

today's
date

for example: 12 October 2022

Use the worksheet:
addresses + date

B2: 200 words!

DON'T FORGET THE ADDRESSES + DATE! 

Subject:  ………………………….............. 

  

Dear Sir/ Madam,
 

One month ago, I ordered a/an ………………..........……………  from your website www.2gohome.co.uk.
Unfortunately, ............................................................................................. 

I was expecting .............................................................................
  

This is especially dangerous for children because …………………............................................................………….. 
…………………............................................................…………..…………………............................................................…………..   

...................................................................................................................................................................... unacceptable. 

I think it would be a good solution if ……………….........................…………………............................... 
  

I hope .................................................................. 
Please contact me .........................................................  
 

Yours faithfully,

………………………………............

Use the worksheet:
finish the letter

 use 100 - 150 words

--> Opdrachten

Hand in your PDF document via Teams - Opdrachten

Finish the letter before the end of the week.