W.7 October Assignment LLA Writing

LLA WRITING:
a complaint letter
= een klachtenbrief
OCTOBER ASSIGNMENT
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LLA WRITING:
a complaint letter
= een klachtenbrief
OCTOBER ASSIGNMENT

Slide 1 - Diapositive

 The LLA Writing is an individual assignment.
Partners can brainstorm
but you must come up with ideas/ write yourself.
The LLA Writing will be based on the LLA Speaking

Slide 2 - Diapositive

You will use the design you made for the LLA Speaking

Slide 3 - Diapositive

Slide 4 - Vidéo

Let's get started!
STEP 1: complete the exercises
STEP 2: choose a piece of furniture that is dangerous and choose a safety problem
STEP 3: Start on the lay-out of the letter (addresses)
STEP 4: Write the complaint letter, use the worksheet
You will write a complaint letter to
a company that sent you an item 
that is dangerous for children...

Slide 5 - Diapositive

  • to order an item
  • to receive an item
  • to return an item 

     
  • to expect
  • to complain 

  • daycare center
  • safety hazard/ risk
  • (a piece of) furniture
  • a complaint
 



IMPORTANT
VOCABULARY





  = verwachten
  = klagen

  = kinderdagverblijf
  = gevaar voor veiligheid/ veiligheidsrisico
  = (meubelstuk), meubels
  = een klacht
 



= bestellen
= ontvangen
= retourneren

Slide 6 - Diapositive

WARM-UP EXERCISES:
- Expectation VS Reality 
 - Fill the Gap

Slide 7 - Diapositive

Expectation
Reality
VS
Sometimes you buy something online, but what you receive is different than what you had expected...

Slide 8 - Diapositive

The carpet is very small. Who made the mistake (Adam or the seller) and what did they do wrong?

Slide 9 - Question ouverte

Last Friday, I visited your store on Main Street and ...................... a stuffed pillow shaped like an octopus. It was meant as a .................. to my niece Selma, who had just ............ 5 years old. However, when I arrived home and tried .................. it, one of the octopus' eyes fell off the pillow. The glue that was used had failed and the other eye was ........... too.

This was quite a shock to me! A small child could choke on these ............ coming loose and they could die. I therefore want to file an official ............... and I would like your store .................... any octopus pillows you have sold recently.
I will ................. the pillow I bought to your store and I would like to get a refund. 
purchased
present
to gift-wrap
loose
parts
complaint
to call back
return
turned
expensive

Slide 10 - Question de remorquage

Select a piece of furniture
+ safety problem

- Order 2GoHome

Slide 11 - Diapositive

You have bought a piece of furniture online from 2GOHome, specifically for your daycare design.
But when it arrived,
you were very disappointed...

Slide 12 - Diapositive

When the piece of furniture arrived, you noticed that it was dangerous for children!
Choose one of the safety problems from the next slide.

Slide 13 - Diapositive

electrical wires are exposed
risk of climbing/ falling down
possible to get stuck
sharp corners
glass can break easily
possible to get stuck
dangerous
toxic material
hurt fingers
danger of chocking

Slide 14 - Diapositive

Reality
Pick a piece of furniture from your daycare design.
Choose a safety problem from
the last slide.
Explain why it is dangerous and how it could hurt the children.

Offer a solution.

Expectation
Describe what you expected to receive.
closet, table, chair, lamp, rug, etc..
  • You are going to write a letter to 2GoHome to complain about the piece of furniture because it is dangerous!

  • Choose a safety problem. You can use your imagination for the details. 
     
  • Follow the example letter. Save your letter as a PDF and hand in via Teams - Opdrachten.
ASSIGNMENT:
Complaint Letter 

Slide 15 - Diapositive

Start writing the letter
Layout
Use example letter/ worksheet

Slide 16 - Diapositive

……………………………….  (your name)
……………………………….  (your street)
…………………………….…  (postal code + city)
The Netherlands











2GoHome
832 Willtshire Drive
Liverpool
United Kingdom
6GT RR4









today's
date
for example: 12 October 2022
Use the worksheet:
addresses + date

Slide 17 - Diapositive

B2: 200 words!
DON'T FORGET THE ADDRESSES + DATE! 

Subject:  ………………………….............. 
  
Dear Sir/ Madam,
 
One month ago, I ordered a/an ………………..........……………  from your website www.2gohome.co.uk.
Unfortunately, ............................................................................................. 
I was expecting .............................................................................
  
This is especially dangerous for children because …………………............................................................………….. 
…………………............................................................…………..…………………............................................................…………..   
.....................................................................................................................................................................unacceptable. 

I think it would be a good solution if ……………….........................…………………............................... 
  
I hope .................................................................. 
Please contact me .........................................................  
 
Yours faithfully,
………………………………............










Use the worksheet:
finish the letter
 use 100 - 150 words

Slide 18 - Diapositive

--> Opdrachten
Hand in your PDF document via Teams - Opdrachten
Finish the letter before the end of the week.

Slide 19 - Diapositive