PHONE CALLS

• Engels
• MBO
• Studiejaar 4

Welcome

How are you today?

😒🙁😐🙂😃

Have you ever had a phone call in English?

Yes

No

What was your conversation about and how did it go?

Formal & informal phone calls

03:43

Is this conversation informal or formal?

1. Formal
2. Informal

Answering the phone in a professional context. The right order. 

Good afternoon,

International Law Firm

This is Simon Jones speaking 

How may I help you?

01:28

Is this conversation informal or formal?

1. Formal
2. informal

A formal call to a business 

Student A	Student B
1 Answer the call	2 Identify yourself ask for someone
3 Ask the caller to wait; check if the person is available until a certain time	4 Say you want to leave a massage; identify yourself and your business; give your massage and ask for confirmation
5 Ask for repetition of the message	6 Repeat the message; check the other person has understood
7 Repeat the information to confirm	8 Say the information is correct
9 Say that you will give the person the message	10 Thank the other person; close the call
11 Close the call

Do you understand the assignment?

1. Yes
2. No

Do you know the difference between informal and formal phone calls?

Yes!

No.

Do you know how to start and end a phone call?

Yes!

No.

How would you rate part 1 of the lesson?

😒🙁😐🙂😃

Part 2 Presentations

Part 2 Presentations: Do you think this assignment was useful?

010

Did we meet our goals?

1. Yes!
2. No.

How did you perform during this class?

1. green
2. yellow
3. red

Tips? Tops?

Well done!

See you next Wednesday!