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Start and Ending a call
Worksheet Starting and Ending a Call
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Slide 1:
Diapositive
Engels
MBO
Studiejaar 2
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Worksheet Starting and Ending a Call
click on this
link
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Slide 1 - Diapositive
Phone calls
Do you need to make or receive calls in English in your work?
Who do you talk to?
What typical communication problems do you have?
Slide 2 - Diapositive
b
g
d
a
c
e
f
hung up/put the phone down
make; phone calls
answer the phone
dialled; number
give; a ring
put; through
Slide 3 - Diapositive
In pairs, ask and answer the questions
Slide 4 - Diapositive
Listen and complete the extract from six telephone conversations.
Slide 5 - Diapositive
Good morning ..... How may I help you?
could you put me through to....?
Hello, my name is ..... I’m calling from ...
I’d like to speak to ...
could I speak to ....?
it’s ...
I’m calling about ...
Hello, ... speaking
... here
I’m ringing to ...
is ... there?
Is that ...?
this is ... from ...
I’m phoning because ...
Slide 6 - Diapositive
To find out the reason for a call
What is the call in connection with?
What is the call regarding?
Slide 7 - Diapositive
Ending a call
Listen to the five short telephone dialogues. What was the likely topic of each conversation. Write 1-5 next to the topics.
Slide 8 - Diapositive
Dialogue 1: Enquiring about a product (3)
Dialogue 2: Arranging a meeting (informal) (1)
Dialogue 3: Arranging a meeting (formal) (2)
Dialogue 4: Chatting about something (4)
Dialogue 5: Making a complaint (5)
Slide 9 - Diapositive
Ending a call
Listen to the five short telephone dialogues. Now complete the dialogues
Slide 10 - Diapositive
I think that’s everything
Give me a call
Give my regards
I’ll do that
thank you very much for
Thank you for your call
see you
Bye now
I’ll let you go
Speak to you later
Give us a call if
I will
Slide 11 - Diapositive
In pairs practise endings of telephone conversations
Slide 12 - Diapositive
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