Customer service

• Engels
• MBO

Planning- periode 3

• Test vocabulary/grammar Unit 3 - week 16
  
• Test writing - week 16
  
• Test speaking - week 17 (Monday April 23rd)

Today: introduction Unit 3 20/20 - customer service - listening/reading/writing/vocabulary 

Showing understanding

Getting the facts
- questions

Promising action

Customer service/experience slogan

A listing of popular and catchy customer service slogans from some of the top brands in the world. These creative taglines are examples of how companies use slogans to advertise their service message to consumers.

Some slogans:

Because you’re worth it.

The customer is always and completely right.

Just do it.

I’m lovin it.

Life’s Good.

When you care enough to send the very best

To do:

• Read text and fill in the gaps - 10 min.
  
• Create an English customer service/experience slogan (tip: www.canva.com as poster display)
  
• Homework next week: 20/20 book Unit 3 - exercise 4, 5, 10