Blok 4 Week 1

• Engels
• MBO
• Studiejaar 1

How to deal with clients?

What etiquette should you use?

Schedule

Introduction project (+ final assignment)
Aim
Recap etiquette
How to deal with clients

Practice

But first: how are you? :]

Final assignment

What? Creating a manual. 
How? You're free to pick what the manual will be of (IT-related), but it needs to meet certain criteria!
Deadline?  Friday the 1st of July. 

You're also going to present your 
manual to 'a client'! 

Aim

At the end of today's class, you will have practiced formal
speaking to a client.

What do you
remember about
etiquette?

How should you behave
when you speak to a client?

You should use positive language

True

False

It's good to be honest about everything.

Yes

No

You can just hang up on rude customers.

Yes

No

Useful things to keep in mind...

As an employee, your vocabulary should be as simple as possible.
-> Make sure to explain 'difficult' words.

Ask lots of questions.
-> So you can help the client as best as possible.

Practice

Form pairs with a classmate.
Use the handout as a guide.
Try to use formal language.
After 5 minutes, you switch roles!

How did it go? :D

😒🙁😐🙂😃

At the end of today's class, you will have practiced formal

speaking to a client.

Any questions?

You've survived, how are you feeling now?

The end :D

Next week: scheduling an appointment