M1.2 - Departures Check-in 2 - week 2 - English

• Luchtvaartdienstverlener
• MBO
• Studiejaar 1

Programme Theme 2

• Goals for today
• Looking back on last week 
• What is theme 2 about? (2.1 / 2.2 / 2.3 / 2.6)
• Role play theme 2 
• Assignments / TATW

Goals for today:

Goals for today:

• how to read and check a booking confirmation

Goals for today:

• how to read and check a booking confirmation
• how to read and check an electronic ticket (e-ticket)

Goals for today:

• how to read and check a booking confirmation
• how to read and check an electronic ticket (e-ticket)
• how to find the entry requirements for each country

Goals for today:

• how to read and check a booking confirmation
• how to read and check an electronic ticket (e-ticket)
• how to find the entry requirements for each country
• how to inform passengers (in English) on mandatory travel documents for a destination

what could be a reason for passengers to check in at the full service check-in desk, (and not at the self service kiosk)?

5 reasons:

1. personal service
2. SSCI failed
3. special passengers (UM, assistance needed, etc.)
4. special baggage/odd-size baggage
5. excess baggage (that must be paid for) 

road map (steps) for check-in 

at the full service desk

1) Greet the passenger in a friendly, hospitable and professional way

2) Ask for travel documents 

(e-ticket and paspoort/id)

3) What to check in paspoort/ID:

• is the passenger's identity correct?
• is the name in the passport exactly the same as the name on the e-ticket?
• is the document valid (so not expired)? 

4) Check the final destination

5) Ask if the passenger wants to check in baggage

6) Ask whether the passenger has a seat preference?

7) Return boarding pass and passport/ID to the passenger

8) Give the passenger directions to the right gate and mention their name

9) Check whether the passenger still has questions and wish them a pleasant flight/journey 

H.1 - Full service check in

*** Full service check in ***

Theme 2 - travel documents

your expertise:

• booking confirmations
• tickets
• boarding passes

Booking confirmations:

After they made the reservation, the passenger will receive a booking confirmation, also known as:

 itinerary / ticket receipt / booking confirmation

This confirmation contains a booking number, under which the booking is being found:

Passenger Name Record (PNR) or reference number

Tickets:

• Tickets are  now always  e-tickets (electronic/digital ticket  (ETKT)

• They are proof of a booking/payment for the flight
• E-ticket is a confirmation, but not a valid boarding pass. 
• A confirmation is also being called a trip summary and receipt or ticket itinerary 

Page 13/14/15 module reader:

        

Page 13/14/15 module reader:

1. Booking code (PNR)

        

Page 13/14/15 module reader:

1. Booking code (PNR)
2. Passenger information

         a) Passenger name

         b) E-ticket number

         c) Frequent flyer number

        

Page 13/14/15 module reader:

1. Booking code (PNR)
2. Passenger information

         a) Passenger name

         b) E-ticket number

         c) Frequent flyer number

   3. Itinerary information

         d) Departing/Arriving

         e) Class

          f) Baggage

         g) Status

         h) Not valid before/after

        

entry requirements

the required travel documents:

the required travel documents:

• passenger is responsible

the required travel documents:

• passenger is responsible
• travel documents not correct at check-in? = no travelling!

the required travel documents:

• passenger is responsible
• travel documents not correct at check-in? = no travelling!
  
• airlines inform pax as a service (and to prevent problems)

assignment 10:

We will do this assigment together in class. You can find it in Teams, your class, channel M1.2 (bij bestanden - map opdrachten).

Download it with the hamburger menu (3 dots)!!

www.iatatravelcentre.com

Group 1: role play 2

Group 2: assignments and TATW

Book LVD K2: 

• H4.1 read pages 89, 90
• H3.4.5 read pages 76, 77
• make assignments 1, 2, 8 and 9 (modulereader pages 12, 15 en 27)

TATW: the Americas + repetition week 1 (Africa, Middle East, Asia&Oceania)