RDM - I1S - Check out and complaint handling
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Éléments de cette leçon
Slide 1 - Diapositive
Slide 2 - Diapositive
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Thank you for complaining!
Why thank you?
Why thank you?
Slide 3 - Carte mentale
What is the worst complaint you every experienced?
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Slide 4 - Question ouverte
Are you familiair with the
complaint handling model LEARNT
complaint handling model LEARNT
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YES
NO
Slide 5 - Sondage
Each letter of LEARNT
stands for a word, which words?
stands for a word, which words?
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Slide 6 - Question ouverte
Slide 7 - Diapositive
Do you agree of
disagree with the following quote:
"You should ALWAYS apologize to the guest if he has a complaint "
disagree with the following quote:
"You should ALWAYS apologize to the guest if he has a complaint "
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AGREE
DISAGREE
Slide 8 - Sondage
Slide 9 - Diapositive
How is a complaint registered in your internship hotel?
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