telephone message 19-4-2023

• Engels
• MBO
• Studiejaar 1

telephone message 19-4-2023

Goals for today

At the end of lesson you will be know how to write a telephone note and know what is important to include.

Assignment leaving a message

https://6a63fca904fd268f15f7-d5770ffdd579eb31eaa89faeffc55fe7.ssl.cf1.rackcdn.com/LE_listening_A2_Leaving_a_message.mp3

1. Maria’s in a meeting.

1. True
2. False

2. Peter’s number is 07460 990128.

1. True
2. False

3. Peter needs to give Maria the new project figures

1. True
2. False

4. Peter might be in a meeting later that afternoon.

1. True
2. False

5. Peter prefers Maria to email him back instead of calling back.

1. True
2. False

6. Peter’s email address is [e-mail]

1. True
2. False

difference

Taking a message  - answerring the phone

 Leaving a message - phoning someone

Tekst

Thank you. Goodbye. 

I’m sorry. She’s not here at the moment. Would you like to leave a message?

That’s fine. I’ll tell her you called. Goodbye. 

It’s OK. She already has my number.

Yes, please. Could you tell her that Peter Griffin called? 

Sure. Would you like to leave a number? 

6

2

3

1

4

5

I’ll call back later. 

Would you like to leave a message?  

I'll give her your message when she comes back to the office. 

Here’s my email address. 

Please ask her to call me back

Could you give me your number, please? 

Could you take a message, please? 

Thank you for calling. 

Leaving a message

Taking a message

Taking a message

Would you like to leave a message?

I'll give her your message when she comes back to the office.

Could you give me your number, please?

Thank you for calling.

Leaving a message

I’ll call back later.

Here’s my email address.

Please ask her to call me back.

Could you take a message, please?

Telephone note audio

Date : 

Time : 

Taken by: Jane Solomon - Sales department

Details of the caller

Name: Peter Griffin

Company name

Telephone number: 074609988

Email: [e-mail]

Message for:

Maria Fernandez

Peter Griffin called in connection with the PXO project.

He needs the new project figures.

Please return his call. If he is in a meeting, could you please sen him an email.

As in telephone note

To be dealt with by: 

Name Maria Fernandez

Action:

 please return the call 

writing a telephone memo

exercise

For whom is the message?

1. Dennis Smith
2. Lianne de Bloois

Which number does Lianne have dial, in order to contact mr. Smith?

Which message does Mr. Smith ask you to pass on?

Excercise 2

Who took the message?

1. Mr Dickens
2. Miss Havisham
3. You

For who is the message?

1. You
2. Mr Dickens
3. Miss Havisham

When did Mr Dickens call the office?
What time and day?

When does Miss Havisham have to respond by?

1. Tomorrow
2. Wednesday
3. Friday
4. Today

Which contact details did Mr Dickens leave?

1. telephone number
2. email address
3. telephone number and email address
4. none

Which message was asked to be given to Miss Havisham?

Excercise 3

Who took the message?

1. Jack
2. Lana
3. Mrs Gold
4. Mr Brands

Who called?

1. Lana
2. Mr Brands
3. Jack
4. Mrs Gold

For who is the mesage

1. Jack
2. Lana
3. Mr Brands
4. Mrs Gold

Which message needs to be given to Mrs Gold?

https://www.youtube.com/watch?v=Nq65EmDpBA0

What could the new telefonist do to improve her skills?

Assignment 

Easy Business conversation, page 52

Make telephone notes of the two conversations