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Slide 1:
Diapositive
Engels
MBO
Studiejaar 2
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Telephone messages
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Slide 1 - Diapositive
Reasons why someone
may not be able
to take a call
Slide 2 - Carte mentale
Exercise 2
Complete the sentences with the words
Slide 3 - Diapositive
afraid; take
busy; hold
catch; repeat
let; calling
just
sure
anything
Slide 4 - Diapositive
Complete dialogues with 7 of the 8 sentences
Slide 5 - Diapositive
I'm sorry I didn't catch your name? Could you repeat it?
I'm sorry but the line is busy. Would you like to hold?
Could you just tell him I called?
I'll let him know you rang. Thank you for calling.
I'm sorry but she's in a meeting right now. Can I take a message?
Is there anything else?
I'll make sure she gets your message.
Slide 6 - Diapositive
In pairs, practise call to those in ex. 2
practise dialogue 1 and 2
use a different company
use your own or another name
switch turns A <-> B
try not to use notes
Slide 7 - Diapositive
Ex.3 Taking down information
Listen to the phone conversation
Slide 8 - Diapositive
What was the telephone number?
Slide 9 - Question ouverte
What was the message?
Slide 10 - Question ouverte
Listen again and tick the expressions you hear
Slide 11 - Diapositive
Could I leave a message?
Could you tell her that ...
Hold on a second, I'll just get a pen and paper ... Right, go ahead
Let me just read that back to you
Could you give me your number please?
Right, I'll make sure Mrs Harris gets your message.
Slide 12 - Diapositive
Ex.4 Checking information
Read the information
Complete the mini dialogues using the phrases
Slide 13 - Diapositive
OK, I've got that.
Can you say it again?
Can I just check that?
Can you read that back to me?
Sorry, did you say
Sorry, is that
Slide 14 - Diapositive
Ex. 5 Role Play
Name: John Smith
Tel number: 7700185211
Email address: john_smith@gmail.com
Password: J$mith23
Slide 15 - Diapositive
Slide 16 - Diapositive
5. Bookkeeping Cycle (p.12)
series of steps involved in maintaining accurate and up-to-date financial records for a business.
Purchase Invoices
Inkoopfacturen
Payroll Master Files
Hoofdbestanden loonlijst
Time cards
In- / Uitklok kaarten
Credit card statements
Credit card afschriften
Accountingsoftware
Boekhoudsoftware
Count inventory
Voorraad tellen
Trial balance
Proefbalans
Slide 17 - Diapositive
5 Bookkeeping cycle
P.12 Do exercises 2 and 3
P. 13 Do exercise 4
timer
10:00
Slide 18 - Diapositive
Reading
C
C
B
Vocabulary
F
A
B
D
C
E
Slide 19 - Diapositive
Fill in the blanks
adjusted trial balance
fiscal year
end-of-period procedures
Payroll
time card
Slide 20 - Diapositive
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