Role play

Good afternoon


You only need a pen today. 

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Slide 1: Diapositive
EngelsMiddelbare schoolvmbo kLeerjaar 1

Cette leçon contient 18 diapositives, avec quiz interactifs, diapositives de texte et 1 vidéo.

time-iconLa durée de la leçon est: 50 min

Éléments de cette leçon

Good afternoon


You only need a pen today. 

Slide 1 - Diapositive

Today...

ROLE PLAY

Slide 2 - Diapositive

By the end of this lesson..
  • You use specific restaurant vocabulary
  • You are able to have a conversation in English in a restaurant
  • You learn to deal with angry customers 

Slide 3 - Diapositive

Angry customer
Did you ever complain? Or heard someone else complain?
What happened?

Slide 4 - Diapositive

Slide 5 - Vidéo

Steps do deal with an angry customer
  1. Listen to the person's feelings & appologize 
  2. Empathise - put yourself in their shoes / nod 
  3.  Ask questions about their order/complaint
  4. Summarize the facts - what happened 
  5. Tell the customer what you can do - offer solution

Slide 6 - Diapositive

Division - waiter/customer
Waiter - Row 1
Customer - Row 2

Slide 7 - Diapositive

Vocabulary for the role play - Client
Pardon = Excuse me 
Walgelijk = Disgusting 
Vlees = Meat 
Ober = Waiter 
Bestellen = Order 
Honger = Hunger 
Kunt u mij vertellen wat erin zit? = Could you tell me what’s in it?

Slide 8 - Diapositive

Vocabulary for the role play - waiter

Zich verontschuldigen = Apologize 
Hoft gerecht = Main course 
Wat kan ik voor je pakken = What can I get you then? 
Wil je er een paar? = Would you like some … 

Slide 9 - Diapositive

Read the role play two times.  
3 minutes for this 
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Slide 10 - Diapositive

Let's try a scenario
  • Excuse me! ....
  • How can I help you? ....
  • ....
  • ....
  • ...
  • ....

Slide 11 - Diapositive

Restaurant menu 
Read the menu. 
Client - write 3 meat options
Waiter - write 3 vegetarian options
 4 minutes for this 
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Slide 12 - Diapositive

ROLE PLAY - What I want to see
Begin conversation - play your parts - find a solution - end the conversation 
Use the vocabulary - Speak English - Be respectful 

5 minutes for this. 
Enjoy the activity!
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Slide 13 - Diapositive

I think this lesson was ....
😒🙁😐🙂😃

Slide 14 - Sondage

What did you think about the role play

Slide 15 - Question ouverte

Do you want more lessons like this?
0100

Slide 16 - Sondage

Well done everyone!

Slide 17 - Diapositive

Slide 18 - Diapositive