Hospitality Showdown: Hotel vs Restaurant

Hospitality Showdown: Hotel vs Restaurant

Learning Objective

At the end of the lesson, you will understand the key differences between working in a hotel and working in a restaurant.

What do you already know
about working in a
hotel and a restaurant?

 Introduction

Working in the hospitality industry is exciting, but did you know that there are significant differences between working in a hotel and working in a restaurant?

Hotel Work

In a hotel, employees provide services such as front desk assistance, room cleaning, concierge services, and managing reservations.

 Restaurant Work

In a restaurant, employees take orders, serve food and beverages, handle payments, and maintain a clean and welcoming dining environment.

 Key Differences

Hotels offer accommodation services, while restaurants focus on food and beverage service. Hotel employees often work in shifts, while restaurant employees may work longer hours during peak times.

Hotel Terminology

Match the hotel term with its correct definition: 1) Concierge 2) Housekeeping 3) Front Desk

 Quiz - Restaurant Terminology

Match the restaurant term with its correct definition: 1) Host/Hostess 2) Server 3) POS System

Discussion

Reflect on the main differences between working in a hotel and a restaurant. Discuss which industry students find more appealing and why.

 Conclusion

Now you have a better understanding of the key differences between working in a hotel and working in a restaurant. Keep exploring the diverse opportunities within the hospitality industry!

What is the main duty of front of house staff in a hotel?

1. Managing hotel finances
2. Welcoming and checking in guests
3. Cleaning hotel rooms
4. Cooking meals for guests

Which of the following is not a responsibility of hotel front of house staff?

1. Assisting guests with their luggage
2. Providing information about hotel facilities
3. Handling guest complaints
4. Preparing breakfast for guests

What is the role of front of house staff during check-out process?

1. Performing room inspections
2. Planning sightseeing tours for guests
3. Arranging transportation for guests
4. Collecting payment and bidding farewell to guests

Which of these tasks is typically not performed by hotel front of house staff?

1. Preparing contracts for corporate clients
2. Assisting with the smooth running of the hotel
3. Maintaining the hotel lobby area
4. Answering phone calls and taking reservations

Write down 3 things you learned in this lesson.

Have students enter three things they learned in this lesson. With this they can indicate their own learning efficiency of this lesson.

Write down 2 things you want to know more about.

Here, students enter two things they would like to know more about. This not only increases involvement, but also gives them more ownership.

Ask 1 question about something you haven't quite understood yet.

The students indicate here (in question form) with which part of the material they still have difficulty. For the teacher, this not only provides insight into the extent to which the students understand/master the material, but also a good starting point for the next lesson.