LE11 - ITIL - LES1 - Overzicht

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Slide 1: Diapositive

ICTMBOStudiejaar 3

Cette leçon contient 42 diapositives, avec quiz interactifs et diapositives de texte.

La durée de la leçon est: 60 min

Éléments de cette leçon

Slide 1 - Diapositive

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WHAT IS ITIL?

Slide 3 - Carte mentale

Slide 4 - Diapositive

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WHEN WAS ITIL INTRODUCED?

1970's

1980's

1990's

2000's

Slide 7 - Quiz

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WHAT IS OUT-SOURCING?

Slide 13 - Question ouverte

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DEFINE "(A) SERVICE"

Slide 18 - Question ouverte

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WHAT DOES SLA STAND FOR?

Someone Left Already

Service License Application

Service Level Agreement

Special Libraries Association

Slide 22 - Quiz

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HAVE YOU EVER DENIED A CUSTOMER BECAUSE OF AN SLA CLAUSE?

YES

DON'T KNOW

Slide 26 - Sondage

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WHAT IS THE DIFFERENCE BETWEEN DATA AND INFORMATION?

Slide 35 - Question ouverte

Slide 36 - Diapositive

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ACCORDING TO ITIL, HOW ARE ASSETS STORED, MAINTAINED AND MANAGED?

In the memory of the employees

On paper

With On-line documents

Using a database

Slide 38 - Quiz

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FEEDBACK?
THINGS YOU LIKED?
THINGS THAT CAN BE
IMPROVED?

Slide 42 - Carte mentale