LE11 - ITIL - LES2 - Incident Management
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Slide 1 - Diapositive
Slide 2 - Diapositive
Wat weet jij al van
Incident Management?
Slide 3 - Carte mentale
Slide 4 - Diapositive
Slide 5 - Diapositive
What is the difference between
an incident and a problem?
an incident and a problem?
A
It's just
different, man
B
A problem has no know cause, an incident does
C
An incident causes an interruption, a problem does not
D
Problems can generally be resolved quicker than incidents
Slide 6 - Quiz
Slide 7 - Diapositive
Slide 8 - Diapositive
Have you ever had to deal with
angry customers?
angry customers?
YAS!
NOPE!
Never had the opportunity
Slide 9 - Sondage
Slide 10 - Diapositive
Slide 11 - Diapositive
Slide 12 - Diapositive
What steps are in the
trouble shooting process?
trouble shooting process?
Slide 13 - Question ouverte
Slide 14 - Diapositive
Slide 15 - Diapositive
Slide 16 - Diapositive
Slide 17 - Diapositive
Feedback?
Improvements?
Additions?
