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M2.1 - At the gate and boarding IAS - lesson 6
Week 6
13 december
1 / 21
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Luchtvaartdienstverlening
MBO
Studiejaar 4
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Week 6
13 december
Slide 1 - Diapositive
Program of today's lesson
Program period 2
Conditional assignments: hand in Cum Laude
Boarding call
Presentations UM - TUI, Transavia and KLM
UM theory
Roleplay UM
Presentations Carry-on luggage - TUI, Transavia and KLM;
Carry-on luggage theory
Roleplay carry-on luggage
Slide 2 - Diapositive
Program periode 2
Week 6, 13-th Dec. : UM and carry-on luggage and roleplays
Week 7, 20-th Dec. : Practise role-playing
Week 8, 13-th Jan. : Final test - s
imulation
Week 9, 20-th Jan. : Final test - simulation
Slide 3 - Diapositive
Simulation: hand in conditional assignments
The following assignments you have to hand in in Cum Laude and have to be approved before doing the final test 'Simulation boarding':
Assignment 1 : PGSA aan de gate
Assignment 2 : Gate- en bufferafhandeling
Assignment 3A or 3B : presentation Stroller or PETC
Assignment 3C or 3D : presentation UM or handbagage
Assignment 5 : Handbagagelabel
Assignment 6 : Boarding call (video)
DEADLINE: 24-th december 2021
Slide 4 - Diapositive
Simulation data
Thursday 13-th January : 13.15 - 15.45 (group 1)
Monday 20-th January : 13.15 - 15.45 ( group 2)
Slide 5 - Diapositive
GROUP 1: 13-01-22: 13.15 - 15.45
Sharmin Ali
Ashley Ardon
Lucas Beekhof
Tessa Broekema
Elize Coehoorn
Yasmin Crofts
Yanisa Endeman
Robbie van Herwaarde
Luna de Hoop
Karim Kooistra
Daphne de Lugt
GROUP 2: 20-01-22: 13.15 - 15.45
Bram Noordanus
Priscilla Post
Britt Schill
Jerusha Tempert
Anne Tilleman
Dilara Turkyilmaz
Anne Lieke Veijer
Kyra Vermeulen
Nienke van Weperen
Delano Willems
Slide 6 - Diapositive
Practise a boarding call
Slide 7 - Diapositive
Assignment 6: boarding call
Slide 8 - Diapositive
Presentations Unaccompanied Minor
TUI:
Daphne, Delano, Luna and Kyra
Transavia:
Yasmin, Jerusha and Yanisa
KLM:
Anne-Lieke, Ashley and Sharmin
Slide 9 - Diapositive
Unaccompanied minor
Children travelling alone between 5 -12;
The paid UM service is mandatory;
The UM carries personal documents and
travel documents in a pouch (= UM wallet);
The ground and cabin crew are responsible
for these children at all times;
Slide 10 - Diapositive
Unaccompanied minor
The person dropping off the UM has
completed and signed a handling advice;
The UM is transferred by the PGSA to the
purser who signs the handling advice;
The purser gives a copy of the handling
advice to the PGSA;
The PGSA adds the copy to the flight
administration
Slide 11 - Diapositive
Each time the UM is handed over to another
service, the handling advice must be
signed
The person picking up the UM has to
identify themselves before they can take
the child at the destination.
Slide 12 - Diapositive
Roleplay boarding an UM
Slide 13 - Diapositive
Roleplay boarding an UM
In groups of three students;
One passenger is an UM, one is a PGSA and one is a purser and observant;
You may use the conversation sheet UM;
The observant gives feedback to PGSA (use rubric special
passenger);
Change roles until everyone has been PGSA.
Slide 14 - Diapositive
Presentations Carry-on luggage
TUI:
Bram, Robbie, Karim, Lucas
Transavia:
Tessa, Anne and Britt
KLM:
Slide 15 - Diapositive
Carry-on luggage
Airlines work with their own guidelines regarding size and weight of carry-on luggage.
Slide 16 - Diapositive
Collect carry-on luggage at the gate
More and more passengers are travelling with carry-on bags because
they don't want to pay for hold luggage (check-in luggage);
As a result, there are often more pieces of carry-on luggage in total than
will fit in the overhead bins of the aircraft.
Slide 17 - Diapositive
Roleplay collecting carry-on luggage
Slide 18 - Diapositive
Roleplay collecting carry-on luggage
In groups of three students;
One passenger with carry-on luggage, one PGSA and one observant;
You may use the conversation sheet carry-on luggage;
The observant gives feedback to PGSA (use rubric write a carry-on
luggage label
);
Change roles until everyone has been PGSA.
Slide 19 - Diapositive
Program next week: lesson 7
Theme 6: Preparation of the final assignment
All roleplays are repeated
Use rubric 6.3 to determine at what level you do the role play
Slide 20 - Diapositive
Homework lesson 7: monday 20-th december
Hand in assignments in Cum Laude (deadline 24-th dec 21)
Learn conversation text role-plays
Ask questions about the teaching material
Slide 21 - Diapositive
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