M2.1 - At the gate and boarding IAS - lesson 6

Week 6 
 13 december
1 / 21
suivant
Slide 1: Diapositive
LuchtvaartdienstverleningMBOStudiejaar 4

Cette leçon contient 21 diapositives, avec diapositives de texte.

Éléments de cette leçon

Week 6 
 13 december

Slide 1 - Diapositive

Program of today's lesson
  • Program period 2
  • Conditional assignments: hand in Cum Laude
  • Boarding call
  • Presentations UM - TUI, Transavia and KLM
  • UM theory
  • Roleplay UM
  • Presentations Carry-on luggage - TUI, Transavia and KLM;
  • Carry-on luggage theory
  • Roleplay carry-on luggage

Slide 2 - Diapositive

Program periode 2
  • Week 6, 13-th Dec.  : UM and carry-on luggage and roleplays

  • Week 7, 20-th Dec.  : Practise role-playing

  • Week 8, 13-th Jan.   : Final test - simulation

  • Week 9, 20-th Jan.    : Final test - simulation

Slide 3 - Diapositive

Simulation: hand in conditional assignments
The following assignments you have to hand in in Cum Laude and have to be approved before doing the final test 'Simulation boarding':

  • Assignment 1                 : PGSA aan de gate
  • Assignment 2                : Gate- en bufferafhandeling
  • Assignment 3A or 3B : presentation Stroller or PETC
  • Assignment 3C or 3D : presentation UM or handbagage
  • Assignment 5                : Handbagagelabel
  • Assignment 6                : Boarding call (video)

DEADLINE: 24-th december 2021

Slide 4 - Diapositive

Simulation data

Thursday 13-th January : 13.15 - 15.45 (group 1)
Monday  20-th January   : 13.15 - 15.45 ( group 2)


Slide 5 - Diapositive

GROUP 1: 13-01-22: 13.15 - 15.45

Sharmin Ali
Ashley Ardon
Lucas Beekhof
Tessa Broekema
Elize Coehoorn
Yasmin Crofts
Yanisa Endeman
Robbie van Herwaarde
Luna de Hoop
Karim Kooistra
Daphne de Lugt



GROUP 2: 20-01-22: 13.15 - 15.45

Bram Noordanus
Priscilla Post
Britt Schill
Jerusha Tempert
Anne Tilleman
Dilara Turkyilmaz
Anne Lieke Veijer
Kyra Vermeulen
Nienke van Weperen
Delano Willems

Slide 6 - Diapositive

Practise a boarding call

Slide 7 - Diapositive

Assignment 6: boarding call

Slide 8 - Diapositive

Presentations Unaccompanied Minor
TUI: Daphne, Delano, Luna and Kyra

Transavia: Yasmin, Jerusha and Yanisa

KLM: Anne-Lieke, Ashley and Sharmin

Slide 9 - Diapositive

Unaccompanied minor
  • Children travelling alone between 5 -12;

  • The paid UM service is mandatory;

  • The UM carries personal documents and
      travel documents in a pouch (= UM wallet);

  • The ground and cabin crew are responsible
      for these children at all times;

Slide 10 - Diapositive

Unaccompanied minor
  • The person dropping off the UM has
     completed and signed a handling advice;

  • The UM is transferred by the PGSA to the
      purser who signs the handling advice;
     
  • The purser gives a copy of the handling
      advice to the PGSA;

  • The PGSA adds the copy to the flight
      administration

Slide 11 - Diapositive

Each time the UM is handed over to another service, the handling advice must be  signed
The person picking up the UM has to identify themselves before they can take the child at the destination.

Slide 12 - Diapositive

Roleplay boarding an UM

Slide 13 - Diapositive

Roleplay boarding an UM

  • In groups of three students;
  • One passenger is an UM, one is a PGSA and one is a purser and observant;
  • You may use the conversation sheet UM;
  • The observant gives feedback to PGSA (use rubric special passenger);
  • Change roles until everyone has been PGSA.

Slide 14 - Diapositive

Presentations Carry-on luggage
TUI: Bram, Robbie, Karim, Lucas

Transavia: Tessa, Anne and Britt

KLM: 

Slide 15 - Diapositive

Carry-on luggage
Airlines work with their own guidelines  regarding size and weight of carry-on luggage.

Slide 16 - Diapositive

Collect carry-on luggage at the gate
  • More and more passengers are travelling with carry-on bags because
     they don't want to pay for hold luggage (check-in luggage);

  • As a result, there are often more pieces of carry-on luggage in total than
     will fit in the overhead bins of the aircraft.

Slide 17 - Diapositive

Roleplay collecting carry-on luggage

Slide 18 - Diapositive

Roleplay collecting carry-on luggage

  • In groups of three students;
  • One passenger with carry-on luggage, one PGSA and one observant;
  • You may use the conversation sheet carry-on luggage;
  • The observant gives feedback to PGSA (use rubric write  a carry-on
      luggage label
    );
  • Change roles until everyone has been PGSA.

Slide 19 - Diapositive

Program next week: lesson 7
Theme 6: Preparation of the final assignment

  • All roleplays are repeated
  • Use rubric 6.3 to determine at what level you do the role play

Slide 20 - Diapositive

Homework lesson 7: monday 20-th december
  • Hand in assignments in Cum Laude (deadline 24-th dec 21)

  • Learn conversation text role-plays

  • Ask questions about the  teaching material

Slide 21 - Diapositive