Cette leçon contient 14 diapositives, avec quiz interactifs et diapositives de texte.
La durée de la leçon est: 60 min
Éléments de cette leçon
OVERBOEKING
Slide 1 - Diapositive
Wanneer is een vlucht overboekt?
Slide 2 - Carte mentale
Airlines are risking overbooked flights on purpose.
TRUE
FALSE
Slide 3 - Sondage
Airlines nemen bewust het risico m.b.t. overboekte vluchten
A
Slide 4 - Quiz
VOLUNTARY DENIED BOARDING
Use Google to find out what 'Voluntary Denied Boarding' is and what is meant with that.
Slide 5 - Diapositive
What advantages could there be for a VDL pax?
Slide 6 - Carte mentale
Who could 'easily' be denied boarding?
A
Pax who are travelling with (small) children
B
Pax who are travelling with/in a group
C
Pax who are travelling alone
D
Business travellers
Slide 7 - Quiz
What happens next?
1.
Pax will check in luggage like usual and luggage will be tagged with a 'SBY label' and pax will receive a SBY ticket without seatnumber.
Slide 8 - Diapositive
What happens next?
2.
Pax reports at gate desk and gate staff will confirm (after check-in is closed) if pax can board due to no shows or if flight is still overbooked.
Slide 9 - Diapositive
What happens next?
3.
Either the pax will board the aircraft or the gate agent will assist the pax with rebooking etc.
Slide 10 - Diapositive
What's the difference between voluntary denied and denied boarding?
Slide 11 - Carte mentale
(VOLUNTARY) DENIED BOARDING
Pick 2 airlines and find out what their policy is for overbookings.
Slide 12 - Diapositive
CHECK-IN CONVERSATION
You're on duty at the check-in desk when a pax comes forward who wants to check-in for his flight to FCO. The system tells you that the flight is overbooked.
Write down how the (full) conversation between you and the pax will go according to you.
Slide 13 - Diapositive
PRACTICE TIME!
Have your conversation with your classmate and see where your conversations differ.