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2AAB1 A2 les 2
2AAB1 A2 les 2
1 / 19
volgende
Slide 1:
Tekstslide
Engels
MBO
Studiejaar 1
In deze les zitten
19 slides
, met
interactieve quizzen
en
tekstslides
.
Lesduur is:
45 min
Start les
Bewaar
Deel
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Onderdelen in deze les
2AAB1 A2 les 2
Slide 1 - Tekstslide
Welcome to the lesson
PLAN FOR TODAY:
1. Revision (herhaling)
2. Airline customer service
PLEASE KEEP YOUR CAMERAS ON, MICROPHONES OFF
Slide 2 - Tekstslide
How are you doing today?
Almost holidays, right?
Slide 3 - Woordweb
Any plans for holidays?
Are you going to stay in the NL or
maybe go somewhere?
Slide 4 - Woordweb
PLAN FOR TODAY
Revision (herhaling)
Slide 5 - Tekstslide
What did we talk about
last time?
Slide 6 - Woordweb
LAST TIME WE TALKED ABOUT
CUSTOMER SERVICE - KLANTENSERVICE
AIRLINES - VLUCHTMATSCHAPPIJEN
Slide 7 - Tekstslide
What kind of airline is KLM?
A
low-fare airline
B
no-frills airline
C
regular airline
D
budget airline
Slide 8 - Quizvraag
What can you expect on a KLM flight?
A
free drinks (beverages) during the flight
B
free snacks on short flights
C
free meals on longer/intercontinental flights
D
no hand luggage
Slide 9 - Quizvraag
What kind of airline is
Ryanair, easyjet, Transavia
Slide 10 - Woordweb
BUDGET AIRLINE
LOW-FARE AIRLINE
LOW-COST AIRLINE
CHEAP AIRLINE
NO-FRILLS AIRLINE
BASIC AIRLINE
Slide 11 - Tekstslide
Budget airlines offer low fares/cheap tickets. What services/products can you buy additionally?
Slide 12 - Open vraag
YOU CAN ADDITIONALLY BUY:
- free snacks and drinks onboard/ complimentary snacks and beverages (B1)
- priority boarding
- more comfortable seats
- larger hand luggage/extra baggage allowance (B1)
Slide 13 - Tekstslide
Coursebooks page 68
exercise: 2, 3, 4, 5, 6B
Slide 14 - Tekstslide
Vocabulary check
ground staff / cabin crew
meal -
research -
customer needs -
low-cost airline -
timer
2:00
Slide 15 - Tekstslide
VOCABULARY
elite experience
airline industry
choice
carrier
queue
customer
assertiveness
timer
4:00
Slide 16 - Tekstslide
VOCABULARY
upset
anxious
features
price tag
charge for something
focus on something
provide something
timer
4:00
Slide 17 - Tekstslide
VIDEO 2 page 68
Slide 18 - Tekstslide
Schrijfopdracht
1. What are at least 3 differences between budget and regular airlines?
2. Which airlines do you use/would you like to use?
Around 100 words
Slide 19 - Tekstslide
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