2AAB1 B1 Hanging on the telephone

• Engels
• MBO
• Studiejaar 2

7.1 Hanging on the telephone

Welcome to the lesson

PLAN FOR TODAY:

1. Revision

2. exercises page 69

3. Hanging on the telephone

How is everyone doing?

Revision

Last time we talked about....

Different levels 

of customer service offerred by different airlines

CHEAP, low-cost, no-frills, budget airlines

REGULAR airlines with first class and premium service

Ryanair - describe
the airline and its
services

Emirates - what do they
offer?

Exercises page 69

exercise 7, 8, 9

Lead-in 1 page 70

DISCUSSION

email

chatbot

live chat

social media forum

telephone

chatbot and live chat

wat is het verchil?

TODAY

CUSTOMER SERVICE on the phone

KLANTENSERVICE aan de telefoon

Lead-in 1 section 2

a-b

Listening

page 70