Exploring the Guest Cycle of Stay

• Engels
• MBO
• Studiejaar 1

Exploring the Guest Cycle of Stay

Learning Objective

At the end of the lesson, you will be able to understand the different stages of the guest cycle of stay.

Introduce the topic and explain what students will learn by the end of the lesson.

What do you already know about the guest cycle of stay?

Stage 1: Pre-Arrival

This stage involves the guest making a reservation, gathering information about the hotel, and preparing for their stay.

Explain what happens during the pre-arrival stage and why it's important for hotels to make a good first impression.

Stage 2: Arrival

During this stage, the guest arrives at the hotel, checks in, and is given their room key.

Explain the importance of providing a smooth check-in process and welcoming the guest to the hotel.

Stage 3: Occupancy

This stage involves the guest using the hotel's facilities, such as the room, restaurant, and pool.

Explain how hotels can enhance the guest experience during their stay by offering high-quality amenities and services.

Stage 4: Departure

During this stage, the guest checks out of the hotel and settles their bill.

Explain why it's important to provide a hassle-free check-out process and how it can impact a guest's overall experience.

Stage 5: Post-Departure

This stage involves the hotel following up with the guest after their stay to ensure they were satisfied and to collect feedback.

Explain the importance of soliciting feedback from guests and how it can be used to improve the hotel's services and amenities.

Guest Cycle Diagram

Show a diagram of the guest cycle with each stage labeled.

Show a visual representation of the guest cycle to help students understand the different stages.

Review

What are the different stages of the guest cycle?

Review the key takeaways from the lesson and check for understanding.

Conclusion

The guest cycle is an important framework for understanding the different stages of a guest's stay at a hotel.

Summarize the lesson and emphasize the importance of providing a positive guest experience throughout each stage of the cycle.

Write down 3 things you learned in this lesson.

Have students enter three things they learned in this lesson. With this they can indicate their own learning efficiency of this lesson.

Write down 2 things you want to know more about.

Here, students enter two things they would like to know more about. This not only increases involvement, but also gives them more ownership.

Ask 1 question about something you haven't quite understood yet.

The students indicate here (in question form) with which part of the material they still have difficulty. For the teacher, this not only provides insight into the extent to which the students understand/master the material, but also a good starting point for the next lesson.