M1.2 - Departures Check-in 2 - week 2 - English

Programme Theme 2
  • Goals for today
  • Looking back on last week 
  • What is theme 2 about? (2.1 / 2.2 / 2.3 / 2.6)
  • Role play theme 2 
  • Assignments / TATW
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Slide 1: Tekstslide
LuchtvaartdienstverlenerMBOStudiejaar 1

In deze les zitten 36 slides, met interactieve quiz, tekstslides en 1 video.

time-iconLesduur is: 90 min

Onderdelen in deze les

Programme Theme 2
  • Goals for today
  • Looking back on last week 
  • What is theme 2 about? (2.1 / 2.2 / 2.3 / 2.6)
  • Role play theme 2 
  • Assignments / TATW

Slide 1 - Tekstslide

Goals for today:

Slide 2 - Tekstslide

Goals for today:
  • how to read and check a booking confirmation

Slide 3 - Tekstslide

Goals for today:
  • how to read and check a booking confirmation
  • how to read and check an electronic ticket (e-ticket)

Slide 4 - Tekstslide

Goals for today:
  • how to read and check a booking confirmation
  • how to read and check an electronic ticket (e-ticket)
  • how to find the entry requirements for each country

Slide 5 - Tekstslide

Goals for today:
  • how to read and check a booking confirmation
  • how to read and check an electronic ticket (e-ticket)
  • how to find the entry requirements for each country
  • how to inform passengers (in English) on mandatory travel documents for a destination

Slide 6 - Tekstslide

what could be a reason for passengers to check in at the full service check-in desk, (and not at the self service kiosk)?

Slide 7 - Woordweb

5 reasons:
  1. personal service
  2. SSCI failed
  3. special passengers (UM, assistance needed, etc.)
  4. special baggage/odd-size baggage
  5. excess baggage (that must be paid for) 

Slide 8 - Tekstslide

road map (steps) for check-in 
at the full service desk

Slide 9 - Tekstslide

1) Greet the passenger in a friendly, hospitable and professional way

Slide 10 - Tekstslide

2) Ask for travel documents 
(e-ticket and paspoort/id)

Slide 11 - Tekstslide

3) What to check in paspoort/ID:
  • is the passenger's identity correct?
  • is the name in the passport exactly the same as the name on the e-ticket?
  • is the document valid (so not expired)? 

Slide 12 - Tekstslide

4) Check the final destination

Slide 13 - Tekstslide

5) Ask if the passenger wants to check in baggage

Slide 14 - Tekstslide

6) Ask whether the passenger has a seat preference?

Slide 15 - Tekstslide

7) Return boarding pass and passport/ID to the passenger

Slide 16 - Tekstslide

8) Give the passenger directions to the right gate and mention their name

Slide 17 - Tekstslide

9) Check whether the passenger still has questions and wish them a pleasant flight/journey 

Slide 18 - Tekstslide

H.1 - Full service check in
*** Full service check in ***
Theme 2 - travel documents

Slide 19 - Tekstslide

your expertise:
  • booking confirmations
  • tickets
  • boarding passes

Slide 20 - Tekstslide

Booking confirmations:
After they made the reservation, the passenger will receive a booking confirmation, also known as:
 itinerary / ticket receipt / booking confirmation

This confirmation contains a booking number, under which the booking is being found:
Passenger Name Record (PNR) or reference number

Slide 21 - Tekstslide

Tickets:
  • Tickets are  now always  e-tickets (electronic/digital ticket  (ETKT)
  • They are proof of a booking/payment for the flight
  • E-ticket is a confirmation, but not a valid boarding pass. 
  • A confirmation is also being called a trip summary and receipt or ticket itinerary 

Slide 22 - Tekstslide

Page 13/14/15 module reader:
        

Slide 23 - Tekstslide

Page 13/14/15 module reader:
  1. Booking code (PNR)
        

Slide 24 - Tekstslide

Page 13/14/15 module reader:
  1. Booking code (PNR)
  2. Passenger information
         a) Passenger name
         b) E-ticket number
         c) Frequent flyer number
        

Slide 25 - Tekstslide

Page 13/14/15 module reader:
  1. Booking code (PNR)
  2. Passenger information
         a) Passenger name
         b) E-ticket number
         c) Frequent flyer number
   3. Itinerary information
         d) Departing/Arriving
         e) Class
          f) Baggage
         g) Status
         h) Not valid before/after
        

Slide 26 - Tekstslide

entry requirements

Slide 27 - Tekstslide

the required travel documents:

Slide 28 - Tekstslide

the required travel documents:
  • passenger is responsible

Slide 29 - Tekstslide

the required travel documents:
  • passenger is responsible
  • travel documents not correct at check-in? = no travelling!

Slide 30 - Tekstslide

the required travel documents:
  • passenger is responsible
  • travel documents not correct at check-in? = no travelling!
  • airlines inform pax as a service (and to prevent problems)

Slide 31 - Tekstslide

Slide 32 - Video

assignment 10:
We will do this assigment together in class. You can find it in Teams, your class, channel M1.2 (bij bestanden - map opdrachten).
Download it with the hamburger menu (3 dots)!!

Slide 33 - Tekstslide

Slide 34 - Link

Group 1: role play 2

Slide 35 - Tekstslide

Group 2: assignments and TATW
Book LVD K2
  • H4.1 read pages 89, 90
  • H3.4.5 read pages 76, 77
  • make assignments 1, 2, 8 and 9 (modulereader pages 12, 15 en 27)
TATW: the Americas + repetition week 1 (Africa, Middle East, Asia&Oceania)

Slide 36 - Tekstslide