2 BUSINESS COMMUNICATION

• Engels
• MBO
• Studiejaar 2

TIME-DAY-DATE

SPELLING

2

BUSINESS COMMUNICATION

AFTER THIS CLASS YOU WILL 

-KNOW FORMS OF COMMUNICATION WITH   EXAMPLES

-KNOW TYPES OF BUSINESS COMMUNICATION

-HAVE CREATED YOUR ENGLISH MAIL SIGNATURE

-HAVE PRACTISED READING + LISTENING

Lessonup.com         account

1MA1=                     l f f y y 

1MA3=                     e g b b a

1MA2=                     j n b x l 

1MN1=                     h p v g o

name 4 forms of communication

verbal ( phone, presentations, meeting )

non-verbal ( facial expressions/eye contact)

written (reports/ mails/ presentations/whatsapp )

visual ( charts/pictures/videos to enhance the message)

verbal
communication examples

 phone/ presentations/ meeting

non verbal
communication examples

 facial expressions/eye contact

written
communication examples

charts/maps/pictures etc

 

visual
communication examples

charts/pictures/videos to enhance the message

FOCUS THIS YEAR

VERBAL COMMUNICATION-SPEAKING/LISTENING

WRITTEN COMMUNICATION/READING

4 types 

of business communication

This communication is any information or messaging for those outside of the company. This might include customers, contractors, vendors and manufacturers, or partner companies. This might include public relations work with journalists or developing customer relationships through marketing.
What type of communication is this?

1. upward communication
2. horizontal communication
3. external communication
4. downward communication

Used when a company’s leaders send information to direct reports and other employees. For example, stakeholders might send out memos or email newsletters to keep employees informed of leadership decisions.

What type of communication is this?

1. horizontal communication
2. external communication
3. downward communication
4. upward communication

Also known as lateral communication. It is being used when information moves among departments with the same hierarchy status in a company. This would include a single team within a larger group communicating with each other to solve a problem or the marketing team meeting to brainstorm.

What type of communication is this?

1. external communication
2. horizontal communication
3. downward communication
4. upward communication

Used when a company’s manager delivers information to a higher-level executive. Employees use this method of communication to share knowledge with leaders, which also helps the top-level managers remain informed of employee updates.

What type of communication is this?

1. downward communication
2. upward communication
3. horizontal communication
4. external communication

FOCUS THIS YEAR

ALL BUSINESS COMMUNICATION TYPES 

CREATE E-MAIL SIGNATURE

GO TO: Outlook settings/instellingen

RECIPIENT UNKNOWN?

Dear Sir/ Madam,