2BAC1 13-12

Welcome to the lesson

PLAN FOR TODAY:

1. Unit 7

YOU NEED: Your Business Partner B1 Coursebook

good mood

1 / 9

Slide 1: Tekstslide

EngelsMBOStudiejaar 2

In deze les zitten 9 slides, met interactieve quizzen en tekstslides.

Lesduur is: 45 min

Onderdelen in deze les

Welcome to the lesson

PLAN FOR TODAY:

1. Unit 7

YOU NEED: Your Business Partner B1 Coursebook

good mood

Slide 1 - Tekstslide

UNIT 7

CUSTOMER SERVICE

How can you define customer service?

What is customer service?

Slide 2 - Tekstslide

Name some companies
with good customer service

Slide 3 - Woordweb

Name some companies
with bad customer service

Slide 4 - Woordweb

Books page 68

Lead in 1

10 min

Slide 5 - Tekstslide

AIRLINES

1. Do you often fly?

2. What airlines do you use?

3. What customer service do they offer

Slide 6 - Tekstslide

cheap airlines

Slide 7 - Woordweb

regular airlines

Slide 8 - Woordweb

Activity

handout

Slide 9 - Tekstslide

2BAC1 13-12

Onderdelen in deze les

Slide 1 - Tekstslide

Slide 2 - Tekstslide

Slide 3 - Woordweb

Slide 4 - Woordweb

Slide 5 - Tekstslide

Slide 6 - Tekstslide

Slide 7 - Woordweb

Slide 8 - Woordweb

Slide 9 - Tekstslide

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