Les 1.4 Travel & hospitality

• Engels
• MBO
• Studiejaar 1

What are the do's and don's when writing an email?

How to address someone properly?

1. Hello there
2. Howdy
3. Dear sir or madam
4. Greetings

How to address someone properly? (2)

1. MR (name) or MS (name)
2. Mr (name) or Ms (name)
3. mr. (name) or ms. (name)
4. Mr. (name) Ms. (name)

Salutation 

American English uses a period after the abbreviation:

e.g. Dear Mr. Jones,

British English does not use a period after the abbreviation: 

e.g. Dear Mr Jones,

Unknown 

If you doe not know the name of the recipient you will address the person with 'Dear Sir or Madam'  

How do you end your e-mail?

How to end an e-mail?

1. Greetings
2. Sincerely
3. Kind regards
4. Regards

Yes

No

Addressing someone with 'hello there'

Using contractions 

Using correct spelling/grammar

Using slang

Getting to the point

Ending your e-mail with 'greetings'

Kan ik u helpen?

Houdt u van wandelen?

Houdt u van attractieparken?

Wanneer wilt u gaan?

Hoeveel wilt u uitgeven?

Heeft u nog vragen?