OLM 2021 Hoofdstuk 3
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Lesson duration is: 90 minItems in this lesson
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Wat is de customer journey oftewel de klantreis?
Slide 3 - Open question
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Wat betekent loyaliteit?
Slide 6 - Open question
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De resultaten van een enquête zijn als volgt:
2% detractors
39% passives
59% promotors
Wat is de NPS score?
2% detractors
39% passives
59% promotors
Wat is de NPS score?
Slide 10 - Open question
NPS = promotors -/- detractors = 59 - 2= 57
Is goed
Is goed
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1. Wat betekent B2C?
2.Wat betekent B2B?
2.Wat betekent B2B?
Slide 12 - Open question
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Hoe kun je ervoor zorgen dat jouw website hoog in de zoekresultaten van Google staat?
Slide 18 - Open question
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