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M1.2 - Departures Check-in 2 - les 4 - English
Program
Theme 3 (part 1)
goals
looking back on week 3
content theme 3 (3.1/3.2/3.3)
roleplay theme 3
assignments
1 / 35
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Slide 1:
Slide
Luchtvaartdienstverlener
MBO
Studiejaar 1
This lesson contains
35 slides
, with
interactive quizzes
,
text slides
and
1 video
.
Lesson duration is:
90 min
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Items in this lesson
Program
Theme 3 (part 1)
goals
looking back on week 3
content theme 3 (3.1/3.2/3.3)
roleplay theme 3
assignments
Slide 1 - Slide
Goals for today
At the end of this lesson, you will be able to:
handle a passenger and their baggage at the full service counter
check a passenger's travel documents and baggage
ensure the smooth handling of the baggage process and apply the procedures for baggage handling
Slide 2 - Slide
What did we do in week 3:
We learned to recognise different types of passports and other travel documents
Slide 3 - Slide
(1/12) In what situation does a second passport come in handy?
A
it's always smart to have an extra passport
B
if you travel a lot; passport can be at the embassy for visa
C
if your passport gets lost or stolen
D
second passport is half price
Slide 4 - Quiz
(2/12) Why does a business passport have more pages?
A
so it has more space for stamps/visa
B
it's just more expensive
Slide 5 - Quiz
(3/12) What kind of passport do you need when you travel on behalf of the government?
A
government passport
B
diplomatic passport
Slide 6 - Quiz
(4/12) At the KonMar you can get an emergency passport (if enough time)
A
true
B
false
Slide 7 - Quiz
(5/12) How do you recognise an
alien or refugees passport?
A
the colour
B
the two stripes in the upper left corner
Slide 8 - Quiz
(6/12) Seamen only need their "Seaman's book" when they travel.
A
true
B
false
Slide 9 - Quiz
(7/12) What is a laissez-passer?
A
a hand written document to travel to your home country
B
an alien's passport
Slide 10 - Quiz
Name as many types of vsa as you can (8/14)
Slide 11 - Open question
What is a TWOV? (9/14)
A
A visa to travel freely within schengen
B
A visa to travel freely within European Union
C
A visa that gives access to Russia
D
An arrangement between countries for pax transiting at the airport only
Slide 12 - Quiz
What is the name of the visa you need for the USA?
(10/14)
A
ETA
B
ETAS
C
ESTA
D
ETSA
Slide 13 - Quiz
What do you check for a visa?(11/14)
Slide 14 - Open question
What does API mean? (12/14)
A
Authorised Passenger Information
B
Advanced Passenger Information
C
Advanced Personal Information
D
Authorised Passenger Information
Slide 15 - Quiz
For how many entries is this Schengen visa valid? (13/14)
Slide 16 - Open question
Name as many Schengen countries as you can (14/14)
Slide 17 - Open question
Self service
Full service
Slide 18 - Slide
Self service
passenger
checks him/herself in at the SSCI kiosk
passenger
takes baggage to SSDOP to print baggage claim tag
Slide 19 - Slide
Full service
passenger is being checked in
at the desk
by a PGSA
travel documents are being checked
by PGSA
, baggage checked in and passenger receives boarding pass
Slide 20 - Slide
How to handle baggage
let the passenger place the baggage on the belt/scale
enter the
weight
of the baggage in DCS and print a baggage claim tag
attach the claim tag to the suitcase
Slide 21 - Slide
Slide 22 - Video
When baggage is different..
excess baggage (more than allowed)
odd size baggage (does not fit in system)
special baggage (wedding dress, dog, cello, weapons, snowboard etc.)
Slide 23 - Slide
Excess baggage:
If a passenger has more pieces
and/or
more kilo's than allowed in the ticket, we speak of "excess baggage"
the passenger must pay extra for more
baggage allowance
Slide 24 - Slide
How to pay for excess baggage:
online, when making the reservation (cheapest option!)
at the airport upon check-in
- credit card/bank card at
full service check-in desk
- cash
at the excess baggage desk
each airline has it's own rates
Slide 25 - Slide
Slide 26 - Slide
Weight concept
the airline allowes a fixed number of
kilos
(may be divided among more pieces of baggage)
information can be found in the ETKT
Slide 27 - Slide
Piece concept
the airline allows a fixed number of
pieces
(with a maximum weight in kilos)
information in the ETKT
Slide 28 - Slide
Occupational health and safety act (Arbo wet)
Suitcases may
never
weigh more than 32 kg to protect the baggage handlers:
PGSA
baggage & platform handlers
Slide 29 - Slide
Cargo
If a passenger wants to check in a suitcase that is
heavier than 32 kg
, he must send it as cargo.
Slide 30 - Slide
Heavy label
if checked in baggage weighs more than 23 kg, a "heavy" label is needed
this is a warning for baggage handlers: watch out, this is a heavy one!
Slide 31 - Slide
Claimtag
Proof the passenger checked in bagage
A claimtag contains important information:
Name passenger
PNR
Piece and weight baggage
Route (itinerary)
Barcode
Slide 32 - Slide
Role PGSA excess baggage:
passenger places baggage on the belt/scale
indicate that there is excess baggage
state how much excess baggage there is and what it will cost
ask the passenger if they want to pay for the excess baggage
enter the weight of the suitcase in DCSand have the passenger pay the excess amount at the counter (or at check-in desk with card)
print claim tag and attach it to the suitcase
give claimtag to the passenger
Slide 33 - Slide
Group 1: role play 3
Slide 34 - Slide
Group 2: Selfstudy & Assignments
Book LVD K2
:
read chapter 5.4, page 138
make assignment 11 (book 5.14)
read chapter 8.3, page 211
make assignment 12 (book 8.05)
Slide 35 - Slide
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