M1.2 - Departures Check-in 2 - Summary - EN

• Module 6.1
• MBO
• Studiejaar 1

aan het einde van deze les kun je:

• beschrijven wat je rol en taken zijn als PGSA
• beschrijven wat het verschil is tussen transfer en transit passengers
• beschrijven wat het verschil is tussen COR en NOC
• transfer en arriving passengers  de weg wijzen op Schiphol
• 
  

After this lesson:

• You know what the liquid regulation means
• Did we go through the lesson material of M1.2
• You know what the test is about
• You know of what to make a summary of

Liquid regulation

When travelling with handluggage the passenger must take the 

liquid regulation into account (liquids, creams and gels)

Liquid regulation:

• Liquids, cremes and gels must be in a package with a maximum of 100 ml
• The packed liquids, gels en creams must be in a transparant and resealable plastic bag of 20x20 cm
• The maximun content of the plastic bag is 1 liters 
• Maximum of 1 plastic bag per person. 

Most up-to date information:

Click on: Schiphol l Vloeistoffen in je handbagage to get the most up-to-date information about liquids

* A bottle of water in the handluggage is allowed again

Exceptions:

1. Fluid medicins, diet- and babyfood required for the duration of the flight (recipe or medical document must be shown)
2. Taxfree shopping items bought on the day of departure and packed and sealed in a bag by the taxfree shop

Your role as a PGSA in liquid regulation:

During check-in:

• Answer the passengers' questions about liquids 
• NEVER accept liquids that are not allowed (passenger needs to throw them away themselves!)

Next week the test!

Your role as a PGSA at the full service check-in desk:

You are able to check in passengers in a friendly, quick and efficient way:

1. What is full service check-in / steps 
2. Bookingconfirmations / E-tickets
3. Traveldocuments
4. Check-in of baggage
5. Dangerous goods
6. Liquids / prohibited items in handbaggage

Let's work together:

• Form 6 groups
• Each group tells something about a part of the 4 themes
• Each group makes a presentation
• All material of that (part of the) theme must be covered 

Form 6 groups:

1. Theme 1: Full service check-in and roadmap (steps)
2. Theme 2, part 1: E-tickets and bookingconfirmations
3. Theme 2, part 2: Traveldocuments
4. Theme 3: Check-in of baggage
5. Theme 4: Dangerous goods)
6. Theme 5: Liquids and prohibited items

Presentations:

• Divide the tasks
• Use Word, PowerPoint of Prezi (you may use the digi-whiteboard)
• Take turns presenting
• Preparation: 30 minutes
• Presentation lasts 5-10 minutes
• Also listen carefully to the presentation of your classmates!

Theme 1: 

Full service check-in

• What does full service check-in mean?
• For what 5 reasons should a passenger check in here?
• Deal with the complete step-by-step plan how to check in at a full service desk

page 5 to 10

Theme 2, part 1: 

E-tickets and bookingconfirmation

• How to read/check a bookingconfirmation?
• How to read/check an E-ticket?
• How to look up entry requirements toelatingseisen for a country (Timatic)?
• How to read/check a passport/ID? 

pagina 11 t/m 16

Theme 2, part 2: 

Traveldocuments

• Different types of passports
  
• Different types of visa
• What is API?
• What is ESTA/ETA? 

page 17 t/m 29

Theme 3

Check-in baggage

• What are the rules for excess baggage?
• Weight concept / piece concept: what does it mean?
• Heavy label / ARBO-wet
• Odd size baggage (name 11 types) and how does it work?
• Importance of the claimtag!
• Handbaggage / IATA-free articles

page 30 to 38 

Theme 4, part 1

Dangerous goods

• Security-questions and the dangerous goods chart
• What are dangerous goods?
• Hazard labels / Handling labels
• Electronic devices / lithium batteries 

page 39 to 44

Theme 4, part 2: 

Prohibited items and liquids

• What are prohibited items?
• What does the liquid regulation entail?
• What are the exceptions? 

page 45 to 48

The test:

• Be on time! Too late? No acces to class!!
• Bring your laptop (don't forget to charge!)
• The test contains 35-40 questions (open questions / multiple choice)
• What to learn? Alle thema's uit de modulereader (except for theme 5!)