Week 19 - 4.01 - CH3.2 AMIH nakijken + CH5 JAM

Week 19 - 4.01
Chapter 3.2: International Trade 
Herhaling 3.23 p.94
 Nakijken 3.22 p. 94

Chapter 5: Junior Account Manager
5.01, 5.02, 5.03 p. 154-155
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Slide 1: Slide
EngelsMBOStudiejaar 1

This lesson contains 20 slides, with interactive quizzes, text slides and 1 video.

time-iconLesson duration is: 45 min

Items in this lesson

Week 19 - 4.01
Chapter 3.2: International Trade 
Herhaling 3.23 p.94
 Nakijken 3.22 p. 94

Chapter 5: Junior Account Manager
5.01, 5.02, 5.03 p. 154-155

Slide 1 - Slide

Expertise

Slide 2 - Open question

Objectives

Slide 3 - Open question

(Our objectives) align

Slide 4 - Open question

Solutions

Slide 5 - Open question

Entities

Slide 6 - Open question

Productivity

Slide 7 - Open question

Devote

Slide 8 - Open question

Revenues

Slide 9 - Open question

Approval

Slide 10 - Open question

Checking 3.21
1. vraag-gestuurd
2. tijdelijke loyaliteit
3.het bedrijf vooruit duwen
4. mogelijke klanten selecteren
5. het intensiveren van concurrentie
6. aanpasbare processen
7. samengevoegd 


8. krimpend
9. onvoorspelbaar consumentgedrag
10. operationele flexibiliteit verkrijgen
11. voorspellend
12. dynamischer reageren
13. kanalen samenvoegen
14. stijgend verwachtingen
15. je wordt geplaagd door

Slide 11 - Slide

Chapter 5: Account Manager
Today: Reading
5.01, 5.02, 5.03

Slide 12 - Slide

6

Slide 13 - Video

00:27
What's your primary concern as an AM?
A
Sales
B
Post sales
C
The customer's needs
D
Your boss' needs

Slide 14 - Quiz

01:21
What's the KPI-term for when customers leave and do not renew?
A
NPS
B
Customer Satisfaction
C
Churn Rate

Slide 15 - Quiz

01:36
Which sales target is not mentioned?
A
Client revenue
B
Revenue targets
C
Up sale
D
Cross sale

Slide 16 - Quiz

02:09
What's the umbrella term used for describing skills such as presenting, empathic listening, prioritising and negotiation?

Slide 17 - Open question

02:41
Account manager or account executive are two names for the same job.
A
True
B
False

Slide 18 - Quiz

03:02
An account manager manages different accounts and focusses on post-sales, and commercial aspects.
A
True
B
False

Slide 19 - Quiz

To do
Homework: 
5.01, 5.02, 5.03
For in two weeks!

Next week: 
4.01B - Sherlock Holmes
4.01A - No class - Ascension Day!

Slide 20 - Slide