Lesson goal: You all understand useful words to use during formal letter writing.
Formative testing
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Slide 1: Slide
EngelsMBOStudiejaar 2
This lesson contains 18 slides, with text slides.
Lesson duration is: 60 min
Items in this lesson
Today's schedule
Introduction to writing
Formal / Informal
Useful words
Formal letter writing
Lesson goal: You all understand useful words to use during formal letter writing.
Formative testing
Slide 1 - Slide
Formal letter outline
1. Your own address without your name, with the country
Fakestreet 666
1234 AH Amersfoort
The Netherlands
Slide 2 - Slide
Formal letter outline
2.. The other address with the country
Company name
Fakestreet 666
1234 AH Amersfoort
The Netherlands
Slide 3 - Slide
Formal letter outline
2. Date of writing
12 October 2021
October 12, 2021
October 12th, 2021
12th October 2021
All options are correct; the first one is the easiest. Remember to write months with capital letters in English!
Slide 4 - Slide
Formal letter outline
3. Subject line
subject: complaint about … / application for …
Do not use capital letters, except when you use names
Slide 5 - Slide
Formal letter outline
4. Salutation
Dear Mr Jones / Ms Jones / Mrs Jones, (if you know who you are writing to)
Dear Sir/Madam, (if you do not know who you are writing to)
Use capital letters
Never use a first name.
Do not write ‘Mister/Missus’
Always end with a comma
Slide 6 - Slide
Formal letter outline
5. It often consists of three paragraphs
Slide 7 - Slide
Letter of complaint paragraph contents
Paragraph 1: the reason for writing is explained shortly `
I am writing this letter because.....
Paragraph 2:
Paragraph 3:
Slide 8 - Slide
Formal letter outline
6. Final sentence
You can email me at ... or call me on .../I look forward to hearing from you soon.
This is a sentence you can almost always use.
Slide 9 - Slide
Formal letter outline
8. Your signature and full name
[signature]
Nina Lisanne Strijker
Slide 10 - Slide
Formal letter outline
7. Closure
Yours sincerely, / Yours faithfully,
Slide 11 - Slide
Formal letter outline
9.
If necessary: enclosures
Encl.: CV
Encl.: receipt
Slide 12 - Slide
Basic rules
You cannot use abbreviated forms in formal letters
instead of can’t you use cannot
instead of haven’t you use have not
etc.
Between each new part of your letter you leave a blank line
It is okay to start a letter with “I” in English
Slide 13 - Slide
Practise letter of complaint
Write a letter of complaint.
Follow the instructions.
Make sure you use the outline example as given earlier this class.
See next two slides for assignment -->
Slide 14 - Slide
Assignment
Situatie
Slide 15 - Slide
Assignment
Opdracht
Schrijf een klachtenbrief en verwerk de volgende gegevens:
Vertel wat je wanneer en waar hebt gekocht. (noem winkel, type, prijs)
Zeg dat je erg teleurgesteld bent: beschrijf klacht
Noem de conclusie van de plaatselijke computerzaak over de gebreken van de computer. Als het nodig is, kunnen ze contact opnemen met deze winkel.
Zeg dat je in Nederland woont en dus niet even langs kan komen
Vraag om nieuwe accu en tasje. Andere mogelijkheden: 1. bedrag van tasje en accu op jouw rekening storten. Geef rekeningnummer. 2. Je stuurt notebook op en je krijgt aankoopbedrag + portokosten terug.
Zeg dat je een kopie van de kassabaan hebt bijgesloten.