M1.2 - Departures Check-in 2 - les 2 - EN

• Luchtvaartdienstverlener
• MBO
• Studiejaar 1

Program Theme 2

• Goals for today
• Looking back on last week 
• What is theme 2 about? (2.1 / 2.2 / 2.3 / 2.6)
• Role play theme 2 
• Assignments / TATW

Learning goals:

• how to read and check a booking confirmation
• how to read and check an electronic ticket (E-tkt)
• how to find the entry requirements for each country
• how to inform passengers (in English) on mandatory travel documents for a destination

What is meant by fullservice check-in?

What could be a reason for passengers to check in at the full service check-in desk, (and not at the self service kiosk)?

5 reasons for Fullservice c/i:

1. personal service
2. SSCI failed
3. special passengers (UM, assistance needed, etc.)
4. special baggage/odd-size baggage
5. excess baggage (that must be paid for) 

road map (steps) for check-in 

at the full service desk

1) Greet the passenger in a friendly, hospitable and professional way

2) Ask for travel documents 

(e-ticket and passport/id)

3) What to check in passport/ID:

• is the passenger's identity correct?
• is the name in the passport exactly the same as the name on the e-ticket?
• is the document valid (so not expired)? 

4) Check the final destination

5) Ask if the passenger wants to check in baggage

6) Ask whether the passenger has a seat preference?

7) Return boarding pass and passport/ID to the passenger

8) Give the passenger directions to the right gate and mention their name

9) Check whether the passenger still has questions and wish them a pleasant flight/journey 

H.1 - Full service check in

*** Full service check in ***

Theme 2 - Travel documents

Which traveldocuments do you know?

• booking confirmation
•  electronic ticket (ETKT)
• passport/identity card/visa
• boardingcard

Your expertise:

• booking confirmations
• tickets
• boarding passes

Booking confirmations:

After they made the reservation, the passenger will receive a booking confirmation, also known as:

 itinerary / ticket receipt / booking confirmation

This confirmation contains a booking number, under which the booking is being found:

Passenger Name Record (PNR) or reference number

Tickets:

• Tickets are always always  e-tickets nowadays (electronic/digital ticket  (ETKT)

• They are proof of a booking/payment for the flight
• E-ticket is a confirmation, but not a valid boarding pass. 
• A confirmation is also being called a trip summary and receipt or ticket itinerary 

Page 13/14/15 module reader:

1. Booking code (PNR)
2. Passenger information

         a) Passenger name

         b) E-ticket number

         c) Frequent flyer number

   3. Itinerary information

         d) Departing/Arriving

         e) Class

          f) Baggage

         g) Status

         h) Not valid before/after

        

Entry requirements

Looking up entry requirements

• Entry requirements are determined by the government;
• Entry requirements may vary from day to day due to political tensions, stricter safety measures of health reasons;
• As PGSA you can look up the latest information;
• As PGSA you know how to understand and apply (interpret) the information correctly;

(blz. 26-29 modulereader)

Required traveldocuments:

• passenger is responsible
• traveldocuments not correct at check-in = not travelling!!
  
• airlines inform pax as a service overwegingen and to prevent problems

What will happen when a passenger does travel but he does'nt have the correct traveldocuments?

Opzoeken toelatingseisen

• Via Timatic (Travel Information Manual Automatic);
• Timatic is een onderdeel van het check-in systeem Altea (leerjaar 3).
  
  
• Via TravelDoc;
• TravelDoc is een onderdeel van het check-in systeem iPort (leerjaar 2).
  
  
• In leerjaar 1 werken we met geplastificeerde informatie uit TravelDoc.

 

(blz. 26-29 modulereader)

• Toelatingseisen voor een NL passagier naar
   Portugal volgens TravelDoc in iPort

• Toelatingseisen voor een NL passagier naar
  

     Verenigd Koninkrijk volgens TravelDoc in iPort

Looking up entry requirements by the passenger

• Passenger is able to look up entry requirements before he travels;
• In fact, he is obliged to do so according to the general travel conditions;
• De passenger is responsible for having the traveldocuments in order and not the airline;
• If it turns out that the traveldocuments are not in order the passenger is not able to travel;
• Often through the website of an airline the passenger can look up which traveldocuments he needs.
  

(blz. 26-29 modulereader)

assignment 10:

We will do this assigment together in class. You can find it in Teams, your class, channel M1.2 (bij bestanden - map opdrachten).

Download it with the hamburger menu (3 dots)!!

www.iatatravelcentre.com

Group 1: role play 2

Group 2: assignments and TATW

Book LVD K2: 

• H4.1 read pages 89&90
• H3.4.5 read pages 76-7
• make assignments 1, 2, 8 and 9 (modulereader pages 12, 15 en 27)

TATW: the Americas + repetition week 1 (Africa, Middle East, Asia&Oceania)

Group 2: assignments LVD K2 & TATW

Boek LVD K2: H4.1 lees blz 89&90

                                H3.4.5 lees blz 76-79

Maak opdrachten 2.19 / 4.04 / 4.08 / 4.27 uit LVD K2 

(blz 47, 91, 101 en 118)