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• Engels
• MBO
• Studiejaar 2

Writing recap

Letter of complaint

You are writing a letter to Christopher Brown. How would you start your letter?

What 3 honorifics could you use for a woman

Which honorific is used when you do not know the marital status?

1. Mrs.
2. Miss.
3. Ms.

How would you start the letter if you do not know the name or gender of the recipient?

How would you close the letter if you have used "Dear Sir/Madam," as your salutation?

1. Yours faithfully,
2. Yours sincerely,

Is "Dear Rini," a correct salutation?

1. Yes
2. No

What is the first thing you put in your letter (After your salutation)

Example

I am writing with reference to your letter of January 9th 2024.

First, on behalf of our airline I would like to apologise for the inconvenience created by our error.

When writing the background and mentioning the complaints you should write:

1. Concrete and short
2. Extensive and long

Problem

We take great care to ensure that important matters such as this are properly managed/processed/implemented, although due to (explain the cause and the effect of the problem), we have clearly not succeeded in meeting your expectations

The PAP did not receive their special meal on the flight. What would be a proper solution and compensation? (Write it like you would in the letter)

You are writing to Mr. Brown. What is your closing?

1. Yours sincerily, Full name and signature
2. Yours faithfully, Full name and signature

Find the 8 mistakes

Fix the letter

With 1 partner