RDM Les 8 - Vervolg herhaling behandelde stof H7, H13, H14, H16 - Leerjaar 1

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rooms divison managementMBOStudiejaar 1

This lesson contains 33 slides, with interactive quizzes and text slides.

Lesson duration is: 60 min

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Vanaf hier gaan we vandaag verder...

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1:00

Welke (gratis) services
verleen je bij de receptie?

Slide 14 - Mind map

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Hoe noem je het klachten model die je kan gebruiken bij klacht afhandeling

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1:00

Slide 16 - Open question

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B.O.O.S

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De letters van B.O.O.S. staan voor

Begrip - Opschrijven - Oplossing - Service

Begrip - Opletten - Oplossing - Service

Begrip - Opschrijven - Overtreffen - Service

Bereken - Observeer - Oplossing - Sancties

Slide 18 - Quiz

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- Stappen check out procedure

- Bijzondere situaties bij check out

- Betaalmethoden bij check out

- Night Auditor

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https://forms.office.com/Pages/ResponsePage.aspx?id=uLfxsxgpXUyNWHwyQcYF1NjoThDHOhZPrL9T96O6g0dUMjdTRjQxSjZWTkdCSklKNlhMWEtRQlg2QS4u

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0:45

Noteer welke stappen je kent
van een check out procedure

Slide 22 - Mind map

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0:30

Wat heb je vandaag geleerd?

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RDM Les 8 - Vervolg herhaling behandelde stof H7, H13, H14, H16 - Leerjaar 1

Items in this lesson

Slide 1 - Slide

Slide 2 - Slide

Slide 3 - Slide

Slide 4 - Slide

Slide 5 - Slide

Slide 6 - Slide

Slide 7 - Slide

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Slide 14 - Mind map

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Slide 16 - Open question

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Slide 18 - Quiz

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Slide 21 - Slide

Slide 22 - Mind map

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Slide 31 - Mind map

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Slide 33 - Slide

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