email enquiries

How are you doing today?
Did you have a nice
weekend?

1 / 15

Slide 1: Mind map

EngelsMBOStudiejaar 1

This lesson contains 15 slides, with interactive quizzes and text slides.

Lesson duration is: 45 min

Items in this lesson

How are you doing today?
Did you have a nice
weekend?

Slide 1 - Mind map

PLAN FOR TODAY

- discussion about refunds/returns

- writing a short email

Slide 2 - Slide

Do you sometimes
return things you buy in shops
or online?

Slide 3 - Mind map

What was the last thing you returned?
Why did you return it?

Slide 4 - Open question

Do you prefer to exchange
your purchases or get a refund?

Slide 5 - Mind map

In a second...

You're going to read a company's FAQs about orders, discounts and returns

Slide 6 - Slide

What are FAQs?

Slide 7 - Mind map

Business Partner A2

Open your book on page 22 exercise 2

Slide 8 - Slide

Exercise 3A and 3B page 22

Slide 9 - Slide

How should you start an email to a customer? Hi mate... Yo bro...?

Slide 10 - Open question

Dear Mrs Green [achternaam]

Dear Mr Green

Dear Sir/Madam

Slide 11 - Slide

What should you write at the end?
The last sentence

Slide 12 - Open question

Best regards,

Your name and surname

Slide 13 - Slide

Exercise 6 page 23

upload it in Forms

No uploaded file = absent in Rapid

Slide 14 - Slide

forms.office.com

Slide 15 - Link

email enquiries

Items in this lesson

Slide 1 - Mind map

Slide 2 - Slide

Slide 3 - Mind map

Slide 4 - Open question

Slide 5 - Mind map

Slide 6 - Slide

Slide 7 - Mind map

Slide 8 - Slide

Slide 9 - Slide

Slide 10 - Open question

Slide 11 - Slide

Slide 12 - Open question

Slide 13 - Slide

Slide 14 - Slide

Slide 15 - Link

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