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W4 L1 5 slide presentations + peer-feedback + group advice
SPEAKING SKILLS
the customer consultation
1 / 11
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Slide 1:
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Engels
MBO
Studiejaar 2
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Items in this lesson
SPEAKING SKILLS
the customer consultation
Slide 1 - Slide
You can find the worksheet in Teams - Lease material - Interior & Design - Y2 - Spoken Production - customer consultation
During this project you will...
Practise your English speaking skills.
present a 5 slide presentation on design rules to your peers. You will give each other feedback.
practise advising customers on their interior.
learn how to develop a professional and long-lasting relationship with a customer.
send a voicemail message to your manager about how you've handled a specific client.
This period: schedule an appointment with TRC for a practice-exam Reading & Listening!
Slide 2 - Slide
This item has no instructions
You will present your 5 slide presentation
to a group of classmates today.
After that you will give each other feedback and at the end of the lesson,
the whole group will give advice on an interior, using the same 5 subjects.
Do you feel well-prepared for your presentation? Using speaking cards?
How will you 'open' and 'close' your presentation? What will you say?
TODAY'S LESSON:
Slide 3 - Slide
rapport = a close and harmonious relationship where
you understand eachother and communicate well.
Presenting to your classmates
Put your tables together + one stop watch (phone)
+/- 30 minutes
groups of 4
keep track of the time: 5-7 min.
use the form
for feedback
give group advice on an ugly interior
After that...
Slide 4 - Slide
This item has no instructions
Kelly
Dany
Maryam
V
V
V
V
V
V
X
X
X
X
V
V
V
V
only said:
hi there!
you made it personal :)
loved the 2nd example
write down at least one
TOP & TIP
per student
WORKSHEET
Slide 5 - Slide
This item has no instructions
Who had the best presentation?
Do you think you can use these topics to give advice on an interior? Let's see...
Slide 6 - Slide
This item has no instructions
Only one student
has to hand in!
Give a group advice on an interior
Choose from 3 interiors, using those 5 topics
+/- 10 minutes
Use the worksheet:
As a group, choose one interior.
Discuss what could be improved with this room.
Give a tip for each topic:
colour/ colour scheme/ juxtaposing/
small rooms / uplighters
Hand in (a photo of) your group advice
in Teams - Opdrachten
Slide 7 - Slide
You can find the worksheet in Teams - Lease material - Interior & Design - Y2 - Spoken Production - customer consultation
CHOOSE YOUR INTERIOR
1
2
3
colour/ colour scheme/ juxtaposing/
small rooms / uplighters
As a group, give advice on:
Slide 8 - Slide
This item has no instructions
WORKSHEET
Only one student
has to hand in!
Slide 9 - Slide
This item has no instructions
Evaluation:
What did it feel like to present to your peers?
What was
the best tip
your group came up with today?
How do you feel about talking to customers (on the phone)?
Have you booked a spot for your practice exam (@TRC)?
next lesson
: establishing rapport with a client
Slide 10 - Slide
This item has no instructions
Slide 11 - Slide
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