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H5 P1 W6 letter of complaint 2
Basic rules
We do our work when we should
We are silent during explanations and raise our hands for questions
Our phone is in our "zakkie" on the corner of our table
We don't eat, drink, or chew gum in class
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Engels
Middelbare school
havo
Leerjaar 5
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Items in this lesson
Basic rules
We do our work when we should
We are silent during explanations and raise our hands for questions
Our phone is in our "zakkie" on the corner of our table
We don't eat, drink, or chew gum in class
Slide 1 - Slide
learning goals
I can write a short letter of complaint.
Slide 2 - Slide
How do you say this in formal language?
Slide 3 - Slide
sorry
Slide 4 - Open question
to put off
Slide 5 - Open question
boss
Slide 6 - Open question
You have 15 minutes to finish your letter from last week.
Slide 7 - Slide
Situation
You have ordered a pair of jeans, which was delivered both late and in the wrong size.
You have tried to call the company, but nobody picked up.
Write a letter of complaint to this company.
timer
15:00
Slide 8 - Slide
1. Focus on the most important facts. Don’t give unnecessary/personal background information.
2. Make sure you include:
• the reason for writing (e.g. I am writing to ...)
• what went wrong
• what you would like to happen now.
3. Use passives to be less direct and more formal, e.g. I was served slowly, NOT You served me slowly.
Slide 9 - Slide
Send or exchange your letter with a classmate and check...
- grammar
- word choice (is it formal?)
- layout
Slide 10 - Slide
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