Cette leçon contient 21 diapositives, avec diapositives de texte.
La durée de la leçon est: 90 min
Éléments de cette leçon
What will you need for the lessons?
- to take notes
- to collect the printables
Do you have a printer?
Slide 1 - Diapositive
Slide 2 - Diapositive
Let's learn some new words
Slide 3 - Diapositive
Slide 4 - Diapositive
Time for speaking ;)
Think of a good communicator you know (famous or not). Why are they good at communicating?
Slide 5 - Diapositive
Time for speaking ;)
Now think of a bad or poor communicator you know.
Why are they bad? What advice would you give to them?
Slide 6 - Diapositive
Listen to the first part of an interview with Alastair Dryburgh,
an expert on communication. Does he think technology makes good
communication easier?
What four key points does Alastair make about
communication?
Slide 7 - Diapositive
Listen to the final part, where Alastair is describing a bad customer
experience. What mistakes did the company make, and how could they have improved the customer experience?
Slide 8 - Diapositive
Listen to the second part of the interview. Alastair gives an example
of a company which has used technology to change the way it communicates with customers. Give reasons why it communicates well.
Slide 9 - Diapositive
Time for speaking ;)
Discuss an example you know of a company which communicates well with its customers or a company which communicates badly. What advice would you give to the bad communicator?
Slide 10 - Diapositive
What are the advantages and disadvantages of using e-mail?
Slide 11 - Diapositive
Slide 12 - Diapositive
Read the article and list the advantages and disadvantages of using e-mail. Does the writer mention any that you listed in Exercise B?
Slide 13 - Diapositive
Time for speaking ;)
Slide 14 - Diapositive
Slide 15 - Diapositive
Slide 16 - Diapositive
Time for speaking ;)
Slide 17 - Diapositive
Listen to a telephone conversation between Bernard Klebermann and Koichi Sato.
Which of the problems mentioned in Exercise A do the speakers have when communicating?
Slide 18 - Diapositive
Listen to the same two speakers in a similar conversation.
Explain why the second conversation is better.
Slide 19 - Diapositive
Match each extract in Exercise D to the situations you discussed in
Exercise A. Two of them correspond to the same situation.
La durée de la leçon est: 90 min
