ABS - phone conversation - Leef je uit

What do you say when you are calling someone after they pick up the phone?
A
Good morning, this is [name] speaking.
B
Good morning, you speak with [name].
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Slide 1: Quiz
EngelsMBOStudiejaar 1

Cette leçon contient 15 diapositives, avec quiz interactifs et diapositives de texte.

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What do you say when you are calling someone after they pick up the phone?
A
Good morning, this is [name] speaking.
B
Good morning, you speak with [name].

Slide 1 - Quiz

Should you mention the name of the company you work for?
A
Yes
B
No

Slide 2 - Quiz

Good afternoon, this is [name] speaking from Leef je uit.

  • Is this Mr. Jones?
  • I am calling, because ...
  • I have a question about ... 


Slide 3 - Diapositive

Lesson aims
You will know what to expect for the test.
You will remember ways to sound more polite.
You will be able to have a basic phone conversation.

Slide 4 - Diapositive

Wat zeg je als je iemand niet hebt verstaan?

Slide 5 - Question ouverte

Slide 6 - Diapositive

Being polite
  1. Please
  2. I'm sorry
  3. Excuse me

I'm sorry, could you repeat that, please?

Slide 7 - Diapositive

Make this sentence more polite:
Can you repeat your name?

Slide 8 - Question ouverte

How do we make these sentences more polite?
  1. Can you repeat your name?
  2. Can I ask you a question?
  3. Can I have a glass of water?

Slide 9 - Diapositive

  1. Could you repeat your name, please?
  2. May I ask you a question, please?
  3. May I have a glass of water, please?

Slide 10 - Diapositive

Afsluiting
  • Is there anything else I can do for you?

  • Have a nice day. 

  • Bye.

Slide 11 - Diapositive

What do you say when you are calling someone after they pick up the phone?

  • Good afternoon, this is [name] speaking from Leef je uit. 

Slide 12 - Diapositive

Een klant wil graag Dhr. Peters spreken. Je verbindt haar door. Wat zeg je?

  • I will put you through to Mr. Peters.
  • I will connect you to Mr. Peter. 

Slide 13 - Diapositive

Hoe vraag je of een klant een afspraak wil maken?

  • Would you like to make an appointment?

Slide 14 - Diapositive

Two options
  • Practice for the test: vocab / grammar / phone conversations

  • Workbook exercises: page 82 - 85, exercise 1, 2, 3, 4

Slide 15 - Diapositive