1. Lesson 1 - Departing and arriving passengers (P1 and P4)

Handling air passengers at Schiphol
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Unit 5
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Handling air passengers at Schiphol
WELCOME!
Unit 5

Slide 1 - Diapositive

Handling air passengers at Schiphol

Unit 5

Slide 2 - Diapositive

Program
  • Introduction: who is mr. Langendoen ?

  • Explanation unit 5

  • Schedule unit 5

  • Explanation and self-study: P1 and P4

Slide 3 - Diapositive

Slide 4 - Diapositive

Slide 5 - Diapositive

Handling air passengers at Schiphol

Unit 5

Slide 6 - Diapositive

Unit 5 - content
  1. Departing and arriving passengers



  2. Efficient passenger flow


  • Facilities and services  (P1, P4) 
  • Organisations (P2, P5) 
  • Coordination (P3, P6) 
  • Passenger Journey (P7)
  • Congestions (P8)
  • Measures to overcome congestions (P9)

Slide 7 - Diapositive

Slide 8 - Diapositive

Slide 9 - Lien

Facilities and services for departing and arriving passengers at Schiphol airport
P1, P4

Slide 10 - Diapositive

If you take the passenger flow at Schiphol airport as a starting point, there are 3 types of passengers. Name all three.

Slide 11 - Question ouverte

Slide 12 - Vidéo

Which facilities and services are provided for departing passengers?

Slide 13 - Question ouverte

Slide 14 - Vidéo

Which facilities and services are provided for passengers with final destination AMS?

Slide 15 - Question ouverte

Slide 16 - Vidéo

Which facilities and services are provided for passengers with a transfer at AMS?

Slide 17 - Question ouverte

Assignment 1:
Departing and Arriving Passengers
Scenario: You work for a large ground handling company,
and have been invited by a major airline to give a presentation on how departing and arriving passenger-handling processes, facilities and services are coordinated.

Slide 18 - Diapositive

Assignment 1:
Departing and Arriving Passengers
Task 1 (P1 and P4) Describe facilities and services provided for passengers departing from the airport and passengers arriving at airports.

Slide 19 - Diapositive

Task 1.1 (P1) - Departing passengers
Setting: Schiphol Amsterdam Airport
Role: Passenger Ground Service Agent (PGSA)
 

Task: Make an infographic for departing passengers about essential, optional and special passenger-handling facilities and services at Schiphol Airport.
Check the task description in Its Learning for the required points (picture on this slide)

Slide 20 - Diapositive

Task 1.2 (P4) - Arriving passengers
Setting: Schiphol Amsterdam Airport
Role: Passenger Ground Service Agent (PGSA)
 

Task: Make an infographic for arriving passengers about essential, optional and special passenger-handling facilities and services at Schiphol Airport.
Check the task description in Its Learning for the required points (picture on this slide)

Slide 21 - Diapositive

Slide 22 - Lien

Program next week 

  • Continue completing P1 and P4

  • Introduction P2 and P5

Slide 23 - Diapositive