M1.2 - Departures Check-in 2 - les 4 - English

• Luchtvaartdienstverlener
• MBO
• Studiejaar 1

Program

 Theme 3 (part 1)

• goals
• looking back on week 3
• content theme 3 (3.1/3.2/3.3)
• roleplay theme 3 
• assignments 

Goals for today

At the end of this lesson, you will be able to:

• handle a passenger and their baggage at the full service counter
• check a passenger's travel documents and baggage
• ensure the smooth handling of the baggage process and apply the procedures for baggage handling

What did we do in week 3:

We learned to recognise different types of passports and other travel documents

(1/12) In what situation does a second passport come in handy?

1. it's always smart to have an extra passport
2. if you travel a lot; passport can be at the embassy for visa
3. if your passport gets lost or stolen
4. second passport is half price

(2/12) Why does a business passport have more pages?

1. so it has more space for stamps/visa
2. it's just more expensive

(3/12) What kind of passport do you need when you travel on behalf of the government?

1. government passport
2. diplomatic passport

(4/12) At the KonMar you can get an emergency passport (if enough time)

1. true
2. false

(5/12) How do you recognise an
alien or refugees passport?

1. the colour
2. the two stripes in the upper left corner

(6/12) Seamen only need their "Seaman's book" when they travel.

1. true
2. false

(7/12) What is a laissez-passer?

1. a hand written document to travel to your home country
2. an alien's passport

Name as many types of vsa as you can (8/14)

What is a TWOV? (9/14)

1. A visa to travel freely within schengen
2. A visa to travel freely within European Union
3. A visa that gives access to Russia
4. An arrangement between countries for pax transiting at the airport only

What is the name of the visa you need for the USA?
(10/14)

1. ETA
2. ETAS
3. ESTA
4. ETSA

What do you check for a visa?(11/14)

What does API mean? (12/14)

1. Authorised Passenger Information
2. Advanced Passenger Information
3. Advanced Personal Information
4. Authorised Passenger Information

For how many entries is this Schengen visa valid? (13/14)

Name as many Schengen countries as you can (14/14)

Self service

Full service

Self service

• passenger checks him/herself in at the  SSCI kiosk
• passenger takes baggage to SSDOP to print baggage claim tag

Full service

• passenger is being checked in at the desk by a  PGSA
• travel documents are being checked by PGSA, baggage checked in and passenger receives boarding pass

How to handle baggage

• let the passenger place the baggage on the belt/scale
• enter the weight of the baggage in DCS and print a baggage claim tag
• attach the claim tag to the suitcase

When baggage is different..

• excess baggage (more than allowed)
• odd size baggage (does not fit in system)
• special baggage (wedding dress, dog, cello, weapons, snowboard etc.) 

Excess baggage:

• If a passenger has more pieces and/or more kilo's than allowed in the ticket, we speak of "excess baggage"
• the passenger must pay extra for more baggage allowance

How to pay for excess baggage:

• online, when making the reservation (cheapest option!)

• at the airport upon check-in

       - credit card/bank card at full service check-in desk

       - cash at the excess baggage desk

• each airline has it's own rates

Weight concept

• the airline allowes a fixed number of kilos (may be divided among more pieces of baggage)
• information can be found in the ETKT

Piece concept

• the airline allows a fixed number of pieces (with a maximum weight in kilos)
• information in the ETKT 

Occupational health and safety act (Arbo wet)

Suitcases may never weigh more than 32 kg to protect the baggage handlers: 

• PGSA
• baggage & platform handlers

Cargo

If a passenger wants to check in a suitcase that is heavier than 32 kg, he must send it as cargo.

Heavy label

• if checked in baggage weighs more than 23 kg, a "heavy" label is needed
• this is a warning for baggage handlers: watch out, this is a heavy one!

Claimtag

• Proof the passenger checked in bagage

• A claimtag contains important information:

1. Name passenger 
2. PNR
3. Piece and weight baggage
4. Route (itinerary)
5. Barcode

Role PGSA excess baggage:

• passenger places baggage on the belt/scale
• indicate that there is excess baggage
• state how much excess baggage there is and what it will cost
• ask the passenger if they want to pay for the excess baggage
• enter the weight of the suitcase in DCSand have the passenger pay the excess amount at the counter (or at check-in desk with card)
• print claim tag and attach it to the suitcase
• give claimtag to the passenger 

Group 1: role play 3

Group 2: Selfstudy & Assignments

Book LVD K2: 

• read chapter 5.4,  page 138
• make assignment 11 (book 5.14)
• read chapter 8.3,  page 211
• make assignment 12 (book 8.05)