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M1.2 - Departures Check-in 2 - lesson 5- English
Program Theme 3
(part 2)
Learning goals
Recap lesson 4
Theme 3: oddsize-, special- and handluggage (3.4/3.5/3.6)
Roleplay theme 3 and assignments LVD K2 book
1 / 47
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Slide 1:
Tekstslide
Luchtvaartdienstverlener
MBO
Studiejaar 1
In deze les zitten
47 slides
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interactieve quizzen
,
tekstslides
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2 videos
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Lesduur is:
90 min
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Program Theme 3
(part 2)
Learning goals
Recap lesson 4
Theme 3: oddsize-, special- and handluggage (3.4/3.5/3.6)
Roleplay theme 3 and assignments LVD K2 book
Slide 1 - Tekstslide
Learning goals
handle a passenger and their luggage at the full service counter
check travel documents and luggage
ensure the smooth handling of the baggage process and apply the procedures for baggage handling
check-in handbaggage; check-in hold baggage and label for the right destination
name 9 different kinds of special baggage
Slide 2 - Tekstslide
Recap lesson 4:
Checking in baggage at the full service desk and excess baggage
Slide 3 - Tekstslide
(1/12) When you check in baggage it's important you enter the exact weight details in DCS
A
FALSE
B
TRUE
Slide 4 - Quizvraag
(2/12) Why is it so important you enter the exact weight details in DCS?
Slide 5 - Open vraag
(3/12) What is the English name for 'overbagage'?
A
Overluggage
B
Oddsize luggage
C
Excess luggage
D
Overloaded luggage
Slide 6 - Quizvraag
(4/12) You don't have to attach a baggage label to oddsize luggage like a golfbag or a bike
A
TRUE
B
FALSE
Slide 7 - Quizvraag
(5/12) What are the possibilities for a passenger when they have excess baggage?
Slide 8 - Woordweb
(6/12) It's better to pay for hold luggage in advance and not at the airport because:
A
you can't arrange that on the airport anymore
B
it's cheaper
Slide 9 - Quizvraag
(7/12) When a passenger wants to pay cash for his excess luggage he can also do that at the full service desk
A
FALSE
B
TRUE
Slide 10 - Quizvraag
(8/12) What determines the level of the rate for hold baggage and excess baggage?
A
differs per day
B
depends on your destination
C
differs per airline
D
the fuller the flight the more expensive the rate
Slide 11 - Quizvraag
(9/12) When the piece concept applies you can take the amount of pieces in the tkt regardless of weight
A
TRUE
B
NOT TRUE
Slide 12 - Quizvraag
(10/12) When the weight concept applies you may divide the weight over several suitcases
A
TRUE
B
NOT TRUE
Slide 13 - Quizvraag
(11/12) Because of the 'Arbo wet' it's not allowed checking in baggage heavier than .. kg
A
20
B
30
C
23
D
32
Slide 14 - Quizvraag
(12/12) A claimtag contains the exact same information you'll find on a baggagelabel
A
TRUE
B
NOT TRUE
Slide 15 - Quizvraag
SSDOP:
The passenger already has a boarding pass (digital or printed) but also has baggage for check-in.
The passenger goes to the right handling area for the SSDOP of Drop-off desk
Slide 16 - Tekstslide
As a PGSA...
...you are only there to assist when necessary and to see everything goes smoothly.
You direct the passenger to a service desk in case of:
oddsize baggage
excess baggage
when there is no payment found for check-in baggage
when the suitcase is already damaged
Slide 17 - Tekstslide
Full service
passenger is being checked in
at the desk
by a PGSA
travel documents are being checked
by PGSA
, baggage checked in and passenger receives boarding pass
Slide 18 - Tekstslide
Oddsize baggage
Slide 19 - Tekstslide
When a passenger wants to check in oddsize baggage direct him to the fullservice desk:
wheelchair
sports articles (bike/golfbag/surfboard/skis)
weapons en munition
fragile baggage
AVIH (animal in kennel)
objects that can roll and/or have protruding of loose hanging parts
Slide 20 - Tekstslide
Role PGSA with oddsize baggage:
let passenger put oddsize baggage on the belt
enter the weight in DCS
print label and put on baggage
give claimtag to the passenger
direct passenger to the oddsize baggage desk
an employee of this desk will make sure the baggage will be transported to the right plane via the baggage department
Slide 21 - Tekstslide
Slide 22 - Video
Assignment:
'Odd size baggage':
LVD K2 book:
read page 214, do assignment
8.08
Slide 23 - Tekstslide
Special baggage
Slide 24 - Tekstslide
Weddingdress
Musical instruments
Slide 25 - Tekstslide
Bikes and tandems
Golf set
Slide 26 - Tekstslide
Skis and snowboards
Surfboards
Slide 27 - Tekstslide
Diving equipment
Fishing equipment
Slide 28 - Tekstslide
PETC
AVIH
Slide 29 - Tekstslide
Weapons for schooting- and huntingsport
Slide 30 - Tekstslide
HOLD- OR HAND BAGGAGE?
Slide 31 - Tekstslide
hand baggage -> yes
hold baggage -> yes
hand baggage -> yes
hold baggage -> yes
Slide 32 - Tekstslide
hand bagagge -> no
hold bagagge -> yes
hand baggage -> no
hold baggage -> yes
Slide 33 - Tekstslide
hand bagagge -> no
hold bagagge -> yes
hand bagagge -> no
hold bagagge -> yes
Slide 34 - Tekstslide
hand baggage -> no
hold baggage -> yes
hand baggage -> no
hold baggage -> yes
Slide 35 - Tekstslide
hand baggage -> yes
hold baggage -> no
hand baggage -> no
hold baggage -> yes
Slide 36 - Tekstslide
hand baggage -> no
hold baggage -> yes
Slide 37 - Tekstslide
Slide 38 - Video
Hoe zat het ook alweer met de handbagage?
WHAT ABOUT HAND BAGGAGE
(CARRY ON LUGGAGE)?
Slide 39 - Tekstslide
Hand baggage
small size bags
goes with passenger in cabine
Slide 40 - Tekstslide
Every airline:
has it's own rules about
allowed dimensions and weight of hand baggage
when you travel business class you are allowed to take 18 kilo's of hand baggage and in economy class 12 kilo's while Transavia allows 10 kilo
Slide 41 - Tekstslide
Sizewise:
in the departure hall you'll find these handy measuring accessories for hand baggage
does luggage not fit in sizewize then the passenger goes to the full service desk for check-in
Slide 42 - Tekstslide
IATA free articles:
reading material
babyfood
collapsible wheelchair
buggy (paraplu model)
handbag
Slide 43 - Tekstslide
IATA free articles:
crutches
camera
laptop
blanket
overcoat
Slide 44 - Tekstslide
As a PGSA:
you rate during check-in by weighing and checking measurements whether baggage meets the requirements.
If yes, you put an '
approved cabin baggage label'
on
Slide 45 - Tekstslide
Assignments:
LVD K2 book:
'Tarieven voor bijzondere bagage TUI':
Lees blz. 220, maak opdracht
8.11
'Huisdieren bij Transavia':
Lees blz. 224, maak opdracht 8.17
Slide 46 - Tekstslide
Group 2: roleplay 3
Slide 47 - Tekstslide
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